Changelog
What’s new in Office 168/52 and Bob
February 2026
New
Multi-Channel Voice Support
Voice responses now available in beta
Same knowledge base, consistent answers across chat and voice
Escalation to human when needed
January 2026
Improved
Learning Pipeline
Faster knowledge base updates
Better source citation in responses
Improved safe refusal detection
December 2025
New
Industry-Specific Templates
Pre-built knowledge templates for HVAC, property management, dental
Customizable FAQ sections
Industry-appropriate escalation rules
Join the Waitlist