💻 Built for SaaS Companies

Your Engineers Aren't Writing Code

They're answering tickets.
The average SaaS engineer spends 8 hours/week on support.
That's $50K/year in opportunity cost. Per engineer.

BEFORE BOB

$47

Cost per ticket

WITH BOB

$0.10

Cost per conversation

BEFORE BOB

3,2 Std.

Average response time

WITH BOB

8 Sek.

Average response time

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Before Bob vs. After Bob

Real results from SaaS companies like yours

😤 BEFORE BOB

📧 Support team drowning in repetitive questions
⏰ 3.2 hour average response time
💸 $47 per ticket cost
📈 Can't scale without hiring
🔧 Engineers pulled into support
😡 Customers frustrated by slow responses

Monthly Support Cost

$5,640

(300 Tickets/Woche × 47 $)

✅ WITH BOB

⚡ 70% of tickets handled automatically
🚀 8 second average response time
💰 $0.10 per ticket cost
📊 Scales infinitely
👨‍💻 Engineers ship features
😊 Customers get instant help

Monthly Support Cost

$90

(210 Tickets automatisch bearbeitet × $0,10) + $69 Bob

💰 Savings: $5,550/month (98% reduction)

Watch Bob Handle Support Tickets

See how Bob automatically resolves common questions

#1234 - Password Reset Request ✅ Resolved by Bob

Customer: "Ich habe mein Passwort vergessen, wie kann ich es zurücksetzen?"
Bob: "I can help you reset your password! Click the 'Forgot Password' link on the login page, or I can send you a reset link right now. What's your email address?"
⏱️ Resolved in 12 seconds

#1235 - API Documentation Question ✅ Resolved by Bob

Customer: "Wie authentifiziere ich API-Anfragen?"
Bob: "You'll need to include an API key in the Authorization header. Here's the format: `Authorization: Bearer YOUR_API_KEY`. You can find your API key in Settings > API Keys. Need help with a specific endpoint?"
⏱️ Resolved in 8 seconds

#1236 - Billing Question ✅ Resolved by Bob

Customer: „Wann werde ich das nächste Mal belastet?“
Bob: "Ihr nächster Abrechnungszeitraum ist der 15. März 2024. Sie sind im Pro-Plan ($249/Monat Listenpreis – siehe Einstellungen > Abrechnung für Ihren aktuellen Betrag). Sie können Ihre Abrechnungshistorie einsehen und Ihre Zahlungsmethode in Einstellungen > Abrechnung aktualisieren. Gibt es noch etwas, bei dem ich Ihnen helfen kann?"
⏱️ Resolved in 6 seconds

#1237 - Complex Integration Issue 🔄 Escalated to Engineering

Customer: "Our webhook integration stopped working after the latest update. Error code 502."
Bob: "I've identified this as a technical issue that requires engineering review. I've created a ticket and our team will investigate. In the meantime, I've added you to our priority support queue. Expected response: within 2 hours."
⏱️ Escalated in 15 seconds

📊 Performance Summary

71%

Auto-Resolved

Avg Response

94%

Satisfaction

Integrates With Your Stack

Works seamlessly with the tools you already use

💬 Intercom

🎫 Zendesk

📊 HubSpot

💬 Slack

📋 Linear

🐛 Jira

💻 GitHub

💳 Stripe

🔌 Custom API

REST API + Webhooks | Enterprise Reliability | <100ms p95 Response Time

View integration guide

Free Your Engineers to Ship Features

Stop context-switching between coding and support

⏰

8 Stunden/Woche zurückgewonnen

El average SaaS engineer spends 8 hours/week on support. Bob handles Tier 1 tickets automatically, giving that time back.

🚀

Ship Faster

Less context-switching means more features shipped. Ihr team can focus on building, no answering "how do I reset my password?"

🎯

Smart Escalation

Bob knows when to escalate. Complex technical issues go straight to engineering, not buried in a ticket queue.

📚

Learns Your Docs

Bob ingests Ihr documentation, API docs, y release notes in 10 minutes. Quick setup, governed answers.

🔄

Stays Updated

Bob automatically learns desde new documentation, tickets, y corrections. Gets smarter every day.

💰

$50K/Jahr Einsparungen

Per engineer. That's el opportunity cost of 8 hours/week on support. Pro starts at $249/month on our current pricebook.