[ES] Office 168/52 for Auto Repair & Dealership Service

[ES] A smarter front office for service drives: Bob learns your approved service menu, warranty language, and policies—then handles quotes-in-range, booking intent, and safe symptom collection on [ES] your website today [ES] (voice: beta; business phone: on our roadmap)—never a diagnosis.

[ES] 🔧 Safe Symptom Triage [ES] 📋 Warranty Answers [ES] 📅 Service Scheduling

[ES] Three ways the service lane leaks revenue

[ES] 📞

[ES] Advisor phone overload

[ES] “How much?” and “When can you fit me?” keep advisors off the drive while customers wait.

[ES] 💰

[ES] Inconsistent ballparks

[ES] Approved ranges exist in the book, but callers hear whatever whoever picked up remembers.

[ES] 🌙

[ES] After-hours and tow-in panic

[ES] Night and weekend searches go to whoever answers—if nobody does, the RO goes elsewhere.

[ES] How Bob fits auto service

[ES] What he learns

[ES] Published menus, labor descriptions, warranty summaries, recall pointers you approve, hours, loaner policy, and “what we need before we quote” rules.

[ES] What he answers

[ES] Approved price bands, maintenance intervals, what’s included in a service package, and general warranty education—verbatim to your docs.

[ES] What he routes and escalates

[ES] VIN-specific coverage, internal diagnostics, “is it safe to drive?” judgment calls, and complex multi-system work—always to your team with notes.

[ES] Phone vs. web

[ES] Web chat [ES] on your site: live on Starter and up. [ES] Voice [ES] on your site: beta. [ES] Phone, SMS, and WhatsApp [ES] on your business lines: rolling out (phone target Q2 2026)—[ES] Professional [ES] is the tier we’re lining up for when those channels switch on. [ES] Proof Center [ES] tracks what’s proven vs. in progress.

[ES] Example customer questions

[ES] “How much for an oil change / brakes / alignment?” [ES] (published ranges only)
[ES] “Do you work on [make/model]?”
[ES] “Do you have a shuttle or loaner?”
[ES] “What’s covered under my factory warranty?” [ES] (general policy; VIN to advisor)
[ES] “I hear a grinding noise when I brake—should I come in?” [ES] (intake + book inspection, no diagnosis)
[ES] “Can I get in this week for a state inspection?”
[ES] “Do you sell tires?” / “Do you align EVs?” [ES] (if on your site)
[ES] “What’s your warranty on parts and labor?”

[ES] Internal workflow assists

[ES] Vehicle + symptom + mileage + urgency recap for the service advisor screen.
[ES] Tags “warranty likely” threads when customer language matches your escalation keywords.
[ES] Surfaces FAQ gaps (“asked about diesel delete”—not in corpus) for marketing to publish once.

[ES] Escalation examples

[ES] Customer reports loss of brakes or steering: [ES] Bob follows your emergency script and routes immediately—no troubleshooting steps beyond what you published.
[ES] “Is my extended warranty going to pay for this?”: [ES] Bob declines to adjudicate; captures contract details and assigns to warranty admin.

[ES] One platform—not a “dealer bot” SKU

[ES] Learns your real menu and policies[ES] , not generic car talk.
[ES] Governed answers [ES] with refusal when it’s a bay or VIN question.
[ES] Same Bob [ES] stack as other industries—auto is the playbook.
[ES] Same Bob across channels [ES] as we turn them on—web chat today, voice beta, phone on the roadmap. See [ES] Proof Center.
[ES] Analytics [ES] on which services get asked about most—fix the site, shorten calls.

[ES] Capability snapshot (auto service)

[ES] 💰 Approved price ranges

[ES] Published bands for common jobs—no invented quotes.

[ES] In Progress

[ES] 📋 Warranty info

[ES] General coverage education; VIN specifics to humans.

[ES] In Progress

[ES] 🔊 Safe symptom collection

[ES] Clarifying questions and logging—never diagnosis.

[ES] In Progress

[ES] 📅 Service scheduling

[ES] Captures vehicle + request for your scheduler.

[ES] In Progress

[ES] See Bob in Action

[ES] 💰 Price Inquiry

[ES] How much for an oil change?

[ES] Our conventional oil change runs $39-49, synthetic is $69-89 depending on your vehicle. Would you like to schedule one?

[ES] 🔊 Symptom Triage

[ES] My car is making a grinding noise when I brake

[ES] Thanks for describing that. Grinding during braking typically needs inspection. Is the noise constant or only when stopping? Also, what year/make/model is your vehicle?

[ES] 2019 Honda Accord, only when stopping

[ES] Got it — I've noted the symptoms. This should be looked at soon to be safe. Would you like to schedule a brake inspection? We can usually get you in within 1-2 days.

[ES] 📋 Warranty Question

[ES] Is my transmission covered under warranty?

[ES] Transmission coverage depends on your specific warranty and mileage. Our factory powertrain warranty covers 5 years/60,000 miles. I can have our team look up your specific coverage if you provide your VIN or we can check when you come in.

[ES] Keep bays full—without risky phone triage

[ES] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menu, warranty language, and escalation rules.

[ES] Join the waitlist [ES] Book white-glove onboarding [ES] Request a live site teardown

[ES] ← All industries

[ES] Office 168/52 for Auto Repair & Dealership Service

[ES] Three ways the service lane leaks revenue

[ES] Advisor phone overload

[ES] Inconsistent ballparks

[ES] After-hours and tow-in panic

[ES] How Bob fits auto service

[ES] What he learns

[ES] What he answers

[ES] What he routes and escalates

[ES] Phone vs. web

[ES] Example customer questions

[ES] Internal workflow assists

[ES] Escalation examples

[ES] One platform—not a “dealer bot” SKU

[ES] Capability snapshot (auto service)

[ES] 💰 Approved price ranges

[ES] 📋 Warranty info

[ES] 🔊 Safe symptom collection

[ES] 📅 Service scheduling

[ES] See Bob in Action

[ES] 💰 Price Inquiry

[ES] 🔊 Symptom Triage

[ES] 📋 Warranty Question

[ES] 💰 See Your Potential ROI

[ES] Keep bays full—without risky phone triage