Will Bob give medical advice?

No. Bob provides educational information from your approved content but never offers medical advice or diagnosis. For clinical questions, Bob escalates to your team.

[FR] Office 168/52 for Dental & Medical Aesthetics

[FR] A smarter front office for practices: Bob learns what you approve—hours, plans accepted, prep instructions, and FAQs—then helps patients on [FR] your website today [FR] (voice: beta; business phone: on our roadmap) with [FR] education only[FR] , safe refusal, and clean handoffs to your clinical team.

[FR] 🎓 Educational, Not Medical [FR] 🔒 Safe Escalation [FR] 📋 Audit Trail

[FR] Three front-office pressures every practice feels

[FR] 📞

[FR] Phones vs. chair time

[FR] The desk is buried in calls while patients in the lobby and ops need attention now.

[FR] 💳

[FR] Same insurance & new-patient questions

[FR] “Do you take my plan?” and “What do I bring?” eat cycles that should go to real scheduling.

[FR] ⚠️

[FR] Clinical boundary risk

[FR] One improvised answer about symptoms or treatment can create liability—consistency matters.

[FR] How Bob fits dental & medical aesthetics

[FR] What he learns

[FR] Hours, new-patient flow, insurance lists you publish, prep/post-op education copy, pricing ranges you approve, and FAQs—never patient charts unless you explicitly allow a path.

[FR] What he answers

[FR] Scheduling requests, “what to expect” education from your materials, forms and parking, and which plans you [FR] advertise [FR] as accepted—always with your disclaimers.

[FR] What he routes and escalates

[FR] Symptoms, medication questions, treatment decisions, and eligibility determinations—straight to staff with structured context.

[FR] Phone vs. web

[FR] Web chat [FR] on your site: live on Starter and up. [FR] Voice [FR] on your site: beta. [FR] Phone, SMS, and WhatsApp [FR] on your business lines: rolling out (phone target Q2 2026)—[FR] Professional [FR] is the tier we’re lining up for when those channels switch on; same governed boundaries on every channel. [FR] Proof Center [FR] tracks what’s proven vs. in progress.

[FR] Example patient & prospect questions

[FR] Educational and administrative only—clinical questions escalate.

[FR] “Do you accept [insurance name]?” [FR] (from your published list)
[FR] “Are you taking new patients?” / “How do I become a patient?”
[FR] “What hours are you open?” / “Where do I park?”
[FR] “What should I expect for a cleaning / whitening / consult?” [FR] (your approved education copy)
[FR] “How long is the appointment?” / “Do I need a driver after sedation?” [FR] (only if documented)
[FR] “What’s the cancellation policy?”
[FR] “Do you offer financing?” [FR] (published options only)
[FR] “I have tooth pain—what should I do?” [FR] (escalate; Bob does not diagnose)

[FR] Internal workflow assists

[FR] New-patient recap: contact, chief concern (non-clinical phrasing), insurance card on file?, preferred days.
[FR] Flags “out of corpus” questions so you can update HIPAA-aligned FAQ once.
[FR] Consistent inclusion of your approved disclaimers on sensitive topics.

[FR] Escalation examples

[FR] Patient describes acute pain or swelling: [FR] Bob expresses empathy, refuses clinical guidance, offers emergency line or triage per your script.
[FR] “Is this procedure right for me?”: [FR] Bob declines to recommend treatment; offers consult booking and captures goals for the coordinator.

[FR] Same platform—not a “dental bot” SKU

[FR] Learns your actual practice materials[FR] , not generic dental trivia.
[FR] Governed answers [FR] with refusal when the chart or policy is not in approved sources.
[FR] One Bob [FR] across verticals; healthcare is the strictest playbook layer.
[FR] Same Bob across channels [FR] as we turn them on—web chat today, voice beta, phone on the roadmap. See [FR] Proof Center.
[FR] Analytics [FR] on top questions so you fix the website and hold fewer repeat calls.

[FR] Capability snapshot (dental & med aesthetics)

[FR] 💳 Insurance accepted info

[FR] Shares which plans you accept from approved materials.

[FR] In Progress

[FR] 🎓 Procedure education

[FR] Prep, duration, recovery framing from your content—never medical advice.

[FR] In Progress

[FR] 📅 Appointment requests

[FR] Captures booking requests and patient info for your team to confirm.

[FR] In Progress

[FR] ⚠️ Safe clinical escalation

[FR] Symptoms or clinical questions route to humans—no guessing.

[FR] In Progress

[FR] 📋 Consistent disclaimers

[FR] Your approved language on sensitive topics, every time.

[FR] In Progress

[FR] See Bob in Action

[FR] 💳 Insurance Check

[FR] Do you accept Delta Dental?

[FR] Yes! We accept Delta Dental PPO and Delta Dental Premier. For specific coverage details, we'd need to verify your individual plan. Would you like to schedule a consultation?

[FR] 🎓 Procedure Education

[FR] What's teeth whitening like? Does it hurt?

[FR] Our professional whitening typically takes 60-90 minutes. Most patients experience minimal sensitivity. Results vary by individual. Would you like to schedule a consultation to discuss your specific situation?

[FR] 📅 Booking Request

[FR] I need to schedule a cleaning

[FR] I'd be happy to help! Are you a new or existing patient? And do you have a preferred day of the week?

[FR] New patient, Tuesdays work best

[FR] Great! Let me capture your contact info and our team will confirm a Tuesday appointment. What's the best phone number to reach you?

[FR] ⚠️ Important: Bob Provides Education, Not Medical Advice

[FR] Bob shares educational information from your approved content but never offers medical advice, treatment recommendations, or clinical guidance. For clinical questions or symptoms, Bob always escalates to your clinical team.

[FR] Frequently Asked Questions

[FR] No. Bob provides educational information from your approved content but never offers medical advice, diagnosis, or treatment recommendations. For clinical questions or symptoms, Bob escalates to your team.

[FR] Bob can share which insurance plans you accept from your approved materials. For eligibility verification (which requires patient-specific lookups), Bob captures patient info and routes to your billing team.

[FR] Bob will acknowledge their concern, suggest they speak with a clinical team member, and offer to capture their contact info for a callback. Bob never attempts to diagnose or provide clinical guidance.

[FR] Integrations are on our roadmap. Currently, Bob captures appointment requests and patient info that your team can process. [FR] Join our waitlist [FR] to be notified when your software is supported.

[FR] Give your front desk room to breathe—safely

[FR] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll map what Bob can answer from your published materials and escalation paths.

[FR] Join the waitlist [FR] Book white-glove onboarding [FR] Request a live site teardown

[FR] ← All industries

[FR] Office 168/52 for Dental & Medical Aesthetics

[FR] Three front-office pressures every practice feels

[FR] Phones vs. chair time

[FR] Same insurance & new-patient questions

[FR] Clinical boundary risk

[FR] How Bob fits dental & medical aesthetics

[FR] What he learns

[FR] What he answers

[FR] What he routes and escalates

[FR] Phone vs. web

[FR] Example patient & prospect questions

[FR] Internal workflow assists

[FR] Escalation examples

[FR] Same platform—not a “dental bot” SKU

[FR] Capability snapshot (dental & med aesthetics)

[FR] 💳 Insurance accepted info

[FR] 🎓 Procedure education

[FR] 📅 Appointment requests

[FR] ⚠️ Safe clinical escalation

[FR] 📋 Consistent disclaimers

[FR] See Bob in Action

[FR] 💳 Insurance Check

[FR] 🎓 Procedure Education

[FR] 📅 Booking Request

[FR] ⚠️ Important: Bob Provides Education, Not Medical Advice

[FR] 💰 See Your Potential ROI

[FR] Frequently Asked Questions

[FR] Give your front desk room to breathe—safely