[FR] Office 168/52 for Insurance Agencies

[FR] Quote intake, first notice of loss, and FAQs—handled on [FR] your website today [FR] (voice: beta; business phone: on our roadmap) using only the language and facts you approve. Bob never interprets a specific policy; he captures detail and routes to licensed producers when it matters.

[FR] 💰 Quote Intake [FR] 📋 Claims Routing [FR] 🔒 Safe Escalation

[FR] Three agency front-office risks

[FR] 📞

[FR] Missed quote windows

[FR] Shoppers compare three agencies; the first structured reply wins—voicemail is a leak.

❓

[FR] Coverage gray area

[FR] “Does my policy cover X?” needs a licensed answer every time—not confident improvisation.

[FR] 📋

[FR] FNOL at odd hours

[FR] Accidents don’t wait for Monday; incomplete first notice slows carriers and frustrates insureds.

[FR] ⚠️ Important: Bob Provides Information, Not Advice

[FR] Bob shares general information from your approved content but never provides specific coverage advice, policy interpretations, or claim determinations. For specific questions, Bob escalates to licensed agents.

[FR] How Bob fits insurance agencies

[FR] What he learns

[FR] Carrier appetite summaries you approve, office hours, lines you sell (P&C, life, benefits), intake forms, and generic educational FAQs—never client-specific policy text unless you explicitly allow a secure workflow.

[FR] What he answers

[FR] “What lines do you offer?” “How do I start a quote?” “What info do you need for an auto quote?”—from published materials only.

[FR] What he captures & routes

[FR] Structured quote fields, FNOL narratives, COI / certificate requests, and [FR] any [FR] question that implies a specific policy interpretation.

[FR] Phone vs. web

[FR] Web chat [FR] on your site: live on Starter and up. [FR] Voice [FR] on your site: beta. [FR] Phone, SMS, and WhatsApp [FR] on your business lines: rolling out (phone target Q2 2026)—[FR] Professional [FR] is the tier we’re lining up for when those channels switch on (including stressed after-hours callers). [FR] Proof Center [FR] tracks what’s proven vs. in progress.

[FR] Example caller & prospect questions

[FR] “I need an auto quote—what do you need from me?”
[FR] “Do you write commercial GL for contractors?” [FR] (published appetite only)
[FR] “I had a fender bender—how do I report it?”
[FR] “Does my homeowner’s cover flood?” [FR] (generic education + escalate for [FR] their [FR] policy)
[FR] “I need a certificate for a job site tomorrow.”
[FR] “What’s your fax / mailing address for proof of insurance?”

[FR] Internal workflow assists

[FR] FNOL packet: time, location, parties, injuries yes/no, police report #, photos offered.
[FR] Tags “urgent liability” when keywords suggest injury or third-party damage.
[FR] Surfaces FAQ gaps (“rideshare endorsement?”) so compliance updates the library once.

[FR] Escalation examples

[FR] Any “does my policy…” question: [FR] Bob gives no determination; offers licensed callback with captured details.
[FR] Complaints, threats, or regulatory language: [FR] immediate human routing per your playbook.

[FR] Same platform—not an “insurance bot” SKU

[FR] Governed voice [FR] from your compliance-approved snippets.
[FR] Refusal by design [FR] on advice, binders, and policy interpretation.
[FR] One Bob[FR] —P&C is a tuned playbook alongside your other industries.
[FR] Same Bob across channels [FR] as we turn them on—web chat today, voice beta, phone on the roadmap. See [FR] Proof Center.
[FR] Audit-friendly handoffs[FR] —structured notes to producers.

[FR] Capability snapshot (insurance)

[FR] 💰 Quote intake

[FR] Vehicles, drivers, dwellings, coverage goals—structured for producers.

[FR] In Progress

[FR] 📋 Claims first notice

[FR] Captures who/what/when/where and routes to your FNOL inbox.

[FR] In Progress

[FR] ❓ General coverage education

[FR] Only from approved content—never a client-specific guarantee.

[FR] In Progress

[FR] 🔒 Safe escalation

[FR] Licensed follow-up for interpretations, binders, and disputes.

[FR] In Progress

[FR] 💰 See Your Potential ROI

[FR] Missed quote requests per week

[FR] Average annual premium ($)

[FR] Quote-to-bind rate

[FR] Bob could help capture (in annual premium):

[FR] $12,990/month ([FR] $155,880/year)

[FR] Capture more quotes without more chaos

[FR] Join the waitlist, book white-glove onboarding, or request a compliance review—we’ll wire Bob to your approved FAQs, intake paths, and escalation rules.

[FR] Join the waitlist [FR] Book white-glove onboarding [FR] Request a compliance review

[FR] ← All industries