[IT] Changelog

[IT] What’s new in Office 168/52 and Bob

[IT] February 2026

[IT] New[IT] Multi-Channel Voice Support

[IT] Voice responses now available in beta
[IT] Same knowledge base, consistent answers across chat and voice
[IT] Escalation to human when needed

[IT] January 2026

[IT] Improved[IT] Learning Pipeline

[IT] Faster knowledge base updates
[IT] Better source citation in responses
[IT] Improved safe refusal detection

[IT] December 2025

[IT] New[IT] Industry-Specific Templates

[IT] Pre-built knowledge templates for HVAC, property management, dental
[IT] Customizable FAQ sections
[IT] Industry-appropriate escalation rules

[IT] Join the Waitlist