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[IT] Office 168/52 for Dental & Medical Aesthetics

[IT] A smarter front office for practices: Bob learns what you approve—hours, plans accepted, prep instructions, and FAQs—then helps patients on [IT] your website today [IT] (voice: beta; business phone: on our roadmap) with [IT] education only[IT] , safe refusal, and clean handoffs to your clinical team.

[IT] 🎓 Educational, Not Medical [IT] 🔒 Safe Escalation [IT] 📋 Audit Trail

[IT] Three front-office pressures every practice feels

[IT] 📞

[IT] Phones vs. chair time

[IT] The desk is buried in calls while patients in the lobby and ops need attention now.

[IT] 💳

[IT] Same insurance & new-patient questions

[IT] “Do you take my plan?” and “What do I bring?” eat cycles that should go to real scheduling.

[IT] ⚠️

[IT] Clinical boundary risk

[IT] One improvised answer about symptoms or treatment can create liability—consistency matters.

[IT] How Bob fits dental & medical aesthetics

[IT] What he learns

[IT] Hours, new-patient flow, insurance lists you publish, prep/post-op education copy, pricing ranges you approve, and FAQs—never patient charts unless you explicitly allow a path.

[IT] What he answers

[IT] Scheduling requests, “what to expect” education from your materials, forms and parking, and which plans you [IT] advertise [IT] as accepted—always with your disclaimers.

[IT] What he routes and escalates

[IT] Symptoms, medication questions, treatment decisions, and eligibility determinations—straight to staff with structured context.

[IT] Phone vs. web

[IT] Web chat [IT] on your site: live on Starter and up. [IT] Voice [IT] on your site: beta. [IT] Phone, SMS, and WhatsApp [IT] on your business lines: rolling out (phone target Q2 2026)—[IT] Professional [IT] is the tier we’re lining up for when those channels switch on; same governed boundaries on every channel. [IT] Proof Center [IT] tracks what’s proven vs. in progress.

[IT] Example patient & prospect questions

[IT] Educational and administrative only—clinical questions escalate.

[IT] Internal workflow assists

[IT] Escalation examples

[IT] Same platform—not a “dental bot” SKU

[IT] Capability snapshot (dental & med aesthetics)

[IT] 💳 Insurance accepted info

[IT] Shares which plans you accept from approved materials.

[IT] In Progress

[IT] 🎓 Procedure education

[IT] Prep, duration, recovery framing from your content—never medical advice.

[IT] In Progress

[IT] 📅 Appointment requests

[IT] Captures booking requests and patient info for your team to confirm.

[IT] In Progress

[IT] ⚠️ Safe clinical escalation

[IT] Symptoms or clinical questions route to humans—no guessing.

[IT] In Progress

[IT] 📋 Consistent disclaimers

[IT] Your approved language on sensitive topics, every time.

[IT] In Progress

[IT] See Bob in Action

[IT] 💳 Insurance Check

[IT] Do you accept Delta Dental?
[IT] Yes! We accept Delta Dental PPO and Delta Dental Premier. For specific coverage details, we'd need to verify your individual plan. Would you like to schedule a consultation?

[IT] 🎓 Procedure Education

[IT] What's teeth whitening like? Does it hurt?
[IT] Our professional whitening typically takes 60-90 minutes. Most patients experience minimal sensitivity. Results vary by individual. Would you like to schedule a consultation to discuss your specific situation?

[IT] 📅 Booking Request

[IT] I need to schedule a cleaning
[IT] I'd be happy to help! Are you a new or existing patient? And do you have a preferred day of the week?
[IT] New patient, Tuesdays work best
[IT] Great! Let me capture your contact info and our team will confirm a Tuesday appointment. What's the best phone number to reach you?

[IT] ⚠️ Important: Bob Provides Education, Not Medical Advice

[IT] Bob shares educational information from your approved content but never offers medical advice, treatment recommendations, or clinical guidance. For clinical questions or symptoms, Bob always escalates to your clinical team.

[IT] 💰 See Your Potential ROI

[IT] Bob could help capture:

[IT] $8,660/month ([IT] $103,920/year)

[IT] Frequently Asked Questions

[IT] No. Bob provides educational information from your approved content but never offers medical advice, diagnosis, or treatment recommendations. For clinical questions or symptoms, Bob escalates to your team.
[IT] Bob can share which insurance plans you accept from your approved materials. For eligibility verification (which requires patient-specific lookups), Bob captures patient info and routes to your billing team.
[IT] Bob will acknowledge their concern, suggest they speak with a clinical team member, and offer to capture their contact info for a callback. Bob never attempts to diagnose or provide clinical guidance.
[IT] Integrations are on our roadmap. Currently, Bob captures appointment requests and patient info that your team can process. [IT] Join our waitlist [IT] to be notified when your software is supported.

[IT] Give your front desk room to breathe—safely

[IT] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll map what Bob can answer from your published materials and escalation paths.

[IT] Join the waitlist [IT] Book white-glove onboarding [IT] Request a live site teardown

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