[JA] Office 168/52 for Auto Repair & Dealership Service

[JA] A smarter front office for service drives: Bob learns your approved service menu, warranty language, and policies—then handles quotes-in-range, booking intent, and safe symptom collection on [JA] your website today [JA] (voice: beta; business phone: on our roadmap)—never a diagnosis.

[JA] 🔧 Safe Symptom Triage [JA] 📋 Warranty Answers [JA] 📅 Service Scheduling

[JA] Three ways the service lane leaks revenue

[JA] 📞

[JA] Advisor phone overload

[JA] “How much?” and “When can you fit me?” keep advisors off the drive while customers wait.

[JA] 💰

[JA] Inconsistent ballparks

[JA] Approved ranges exist in the book, but callers hear whatever whoever picked up remembers.

[JA] 🌙

[JA] After-hours and tow-in panic

[JA] Night and weekend searches go to whoever answers—if nobody does, the RO goes elsewhere.

[JA] How Bob fits auto service

[JA] What he learns

[JA] Published menus, labor descriptions, warranty summaries, recall pointers you approve, hours, loaner policy, and “what we need before we quote” rules.

[JA] What he answers

[JA] Approved price bands, maintenance intervals, what’s included in a service package, and general warranty education—verbatim to your docs.

[JA] What he routes and escalates

[JA] VIN-specific coverage, internal diagnostics, “is it safe to drive?” judgment calls, and complex multi-system work—always to your team with notes.

[JA] Phone vs. web

[JA] Web chat [JA] on your site: live on Starter and up. [JA] Voice [JA] on your site: beta. [JA] Phone, SMS, and WhatsApp [JA] on your business lines: rolling out (phone target Q2 2026)—[JA] Professional [JA] is the tier we’re lining up for when those channels switch on. [JA] Proof Center [JA] tracks what’s proven vs. in progress.

[JA] Example customer questions

[JA] “How much for an oil change / brakes / alignment?” [JA] (published ranges only)
[JA] “Do you work on [make/model]?”
[JA] “Do you have a shuttle or loaner?”
[JA] “What’s covered under my factory warranty?” [JA] (general policy; VIN to advisor)
[JA] “I hear a grinding noise when I brake—should I come in?” [JA] (intake + book inspection, no diagnosis)
[JA] “Can I get in this week for a state inspection?”
[JA] “Do you sell tires?” / “Do you align EVs?” [JA] (if on your site)
[JA] “What’s your warranty on parts and labor?”

[JA] Internal workflow assists

[JA] Vehicle + symptom + mileage + urgency recap for the service advisor screen.
[JA] Tags “warranty likely” threads when customer language matches your escalation keywords.
[JA] Surfaces FAQ gaps (“asked about diesel delete”—not in corpus) for marketing to publish once.

[JA] Escalation examples

[JA] Customer reports loss of brakes or steering: [JA] Bob follows your emergency script and routes immediately—no troubleshooting steps beyond what you published.
[JA] “Is my extended warranty going to pay for this?”: [JA] Bob declines to adjudicate; captures contract details and assigns to warranty admin.

[JA] One platform—not a “dealer bot” SKU

[JA] Learns your real menu and policies[JA] , not generic car talk.
[JA] Governed answers [JA] with refusal when it’s a bay or VIN question.
[JA] Same Bob [JA] stack as other industries—auto is the playbook.
[JA] Same Bob across channels [JA] as we turn them on—web chat today, voice beta, phone on the roadmap. See [JA] Proof Center.
[JA] Analytics [JA] on which services get asked about most—fix the site, shorten calls.

[JA] Capability snapshot (auto service)

[JA] 💰 Approved price ranges

[JA] Published bands for common jobs—no invented quotes.

[JA] In Progress

[JA] 📋 Warranty info

[JA] General coverage education; VIN specifics to humans.

[JA] In Progress

[JA] 🔊 Safe symptom collection

[JA] Clarifying questions and logging—never diagnosis.

[JA] In Progress

[JA] 📅 Service scheduling

[JA] Captures vehicle + request for your scheduler.

[JA] In Progress

[JA] See Bob in Action

[JA] 💰 Price Inquiry

[JA] How much for an oil change?

[JA] Our conventional oil change runs $39-49, synthetic is $69-89 depending on your vehicle. Would you like to schedule one?

[JA] 🔊 Symptom Triage

[JA] My car is making a grinding noise when I brake

[JA] Thanks for describing that. Grinding during braking typically needs inspection. Is the noise constant or only when stopping? Also, what year/make/model is your vehicle?

[JA] 2019 Honda Accord, only when stopping

[JA] Got it — I've noted the symptoms. This should be looked at soon to be safe. Would you like to schedule a brake inspection? We can usually get you in within 1-2 days.

[JA] 📋 Warranty Question

[JA] Is my transmission covered under warranty?

[JA] Transmission coverage depends on your specific warranty and mileage. Our factory powertrain warranty covers 5 years/60,000 miles. I can have our team look up your specific coverage if you provide your VIN or we can check when you come in.

[JA] Keep bays full—without risky phone triage

[JA] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menu, warranty language, and escalation rules.

[JA] Join the waitlist [JA] Book white-glove onboarding [JA] Request a live site teardown

[JA] ← All industries

[JA] Office 168/52 for Auto Repair & Dealership Service

[JA] Three ways the service lane leaks revenue

[JA] Advisor phone overload

[JA] Inconsistent ballparks

[JA] After-hours and tow-in panic

[JA] How Bob fits auto service

[JA] What he learns

[JA] What he answers

[JA] What he routes and escalates

[JA] Phone vs. web

[JA] Example customer questions

[JA] Internal workflow assists

[JA] Escalation examples

[JA] One platform—not a “dealer bot” SKU

[JA] Capability snapshot (auto service)

[JA] 💰 Approved price ranges

[JA] 📋 Warranty info

[JA] 🔊 Safe symptom collection

[JA] 📅 Service scheduling

[JA] See Bob in Action

[JA] 💰 Price Inquiry

[JA] 🔊 Symptom Triage

[JA] 📋 Warranty Question

[JA] 💰 See Your Potential ROI

[JA] Keep bays full—without risky phone triage