[NL] Changelog

[NL] What’s new in Office 168/52 and Bob

[NL] February 2026

[NL] New[NL] Multi-Channel Voice Support

[NL] Voice responses now available in beta
[NL] Same knowledge base, consistent answers across chat and voice
[NL] Escalation to human when needed

[NL] January 2026

[NL] Improved[NL] Learning Pipeline

[NL] Faster knowledge base updates
[NL] Better source citation in responses
[NL] Improved safe refusal detection

[NL] December 2025

[NL] New[NL] Industry-Specific Templates

[NL] Pre-built knowledge templates for HVAC, property management, dental
[NL] Customizable FAQ sections
[NL] Industry-appropriate escalation rules

[NL] Join the Waitlist