[NL] Proof center

[NL] Transparency for the AI front office: what we promise, what we have proven, what is in progress, and what we will not claim.

[NL] Why a Proof Center?

[NL] AI companies make a lot of claims. We believe you deserve to know which claims are backed by evidence, which are in progress, and which we explicitly don't make. This is our public accountability ledger.

[NL] ✅ Our Product Promises

P1
[NL] Evidence-Based Answers
[NL] Proven

[NL] Bob only answers from content you've approved. Every response can be traced to its source.

[NL] Proof method: [NL] Audit trail in every conversation showing source citations.
P2
[NL] Safe Refusal When Unsure
[NL] Proven

[NL] When Bob can't ground an answer in your content, Bob says so and offers to escalate.

[NL] Proof method: [NL] Test cases showing refusal behavior when queries are outside knowledge base.
P3
[NL] Audit Trail for Every Conversation
[NL] Proven

[NL] Complete logs of what Bob said, what sources were used, and when conversations were escalated.

[NL] Proof method: [NL] Admin dashboard with exportable conversation logs.
P4
[NL] Permission-Based Actions
[NL] Proven

[NL] Bob only takes actions you've explicitly enabled (booking, quoting, etc.).

[NL] Proof method: [NL] Admin controls showing enabled/disabled capabilities per tenant.
P5
[NL] Continuous Learning Without Breaking
[NL] In Progress

[NL] Bob improves over time based on your feedback without regressing on what already works.

[NL] Proof method: [NL] Automated regression testing on learning updates. Currently in beta.
P6
[NL] Multi-Channel Support
[NL] In Progress

[NL] Same Bob and the same approved knowledge: start on your website today; voice on your site in beta; your business phone line and texting channels are in active development (target Q2 2026 for phone—Professional is the tier we’re lining up for those channels).

[NL] Proof method: [NL] Website chat is live for customers. Voice on the site is in beta. Phone, SMS, and WhatsApp on your main business numbers are in rollout—see [NL] pricing [NL] for plan intent and this page for what is proven vs. in progress.

[NL] 🚫 What We Don't Claim

[NL] Anti-Scope Statements

  • [NL] Not "100% accurate" [NL] — Bob is as accurate as your knowledge base. Garbage in, garbage out.
  • [NL] Not "zero training required" [NL] — You need to upload your content. We don't read minds.
  • [NL] Not "SOC 2 certified" (yet) [NL] — We're working toward it. Don't claim what we don't have.
  • [NL] Not "HIPAA compliant" (yet) [NL] — Healthcare businesses should wait for our healthcare-specific offering.
  • [NL] Not "replaces human judgment" [NL] — Complex cases should still go to your team.
  • [NL] Not "works offline" [NL] — Bob requires an internet connection.

[NL] Last updated: February 2026

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