[NL] Office 168/52 for Auto Repair & Dealership Service

[NL] A smarter front office for service drives: Bob learns your approved service menu, warranty language, and policies—then handles quotes-in-range, booking intent, and safe symptom collection on [NL] your website today [NL] (voice: beta; business phone: on our roadmap)—never a diagnosis.

[NL] 🔧 Safe Symptom Triage [NL] 📋 Warranty Answers [NL] 📅 Service Scheduling

[NL] Three ways the service lane leaks revenue

[NL] 📞

[NL] Advisor phone overload

[NL] “How much?” and “When can you fit me?” keep advisors off the drive while customers wait.

[NL] 💰

[NL] Inconsistent ballparks

[NL] Approved ranges exist in the book, but callers hear whatever whoever picked up remembers.

[NL] 🌙

[NL] After-hours and tow-in panic

[NL] Night and weekend searches go to whoever answers—if nobody does, the RO goes elsewhere.

[NL] How Bob fits auto service

[NL] What he learns

[NL] Published menus, labor descriptions, warranty summaries, recall pointers you approve, hours, loaner policy, and “what we need before we quote” rules.

[NL] What he answers

[NL] Approved price bands, maintenance intervals, what’s included in a service package, and general warranty education—verbatim to your docs.

[NL] What he routes and escalates

[NL] VIN-specific coverage, internal diagnostics, “is it safe to drive?” judgment calls, and complex multi-system work—always to your team with notes.

[NL] Phone vs. web

[NL] Web chat [NL] on your site: live on Starter and up. [NL] Voice [NL] on your site: beta. [NL] Phone, SMS, and WhatsApp [NL] on your business lines: rolling out (phone target Q2 2026)—[NL] Professional [NL] is the tier we’re lining up for when those channels switch on. [NL] Proof Center [NL] tracks what’s proven vs. in progress.

[NL] Example customer questions

[NL] “How much for an oil change / brakes / alignment?” [NL] (published ranges only)
[NL] “Do you work on [make/model]?”
[NL] “Do you have a shuttle or loaner?”
[NL] “What’s covered under my factory warranty?” [NL] (general policy; VIN to advisor)
[NL] “I hear a grinding noise when I brake—should I come in?” [NL] (intake + book inspection, no diagnosis)
[NL] “Can I get in this week for a state inspection?”
[NL] “Do you sell tires?” / “Do you align EVs?” [NL] (if on your site)
[NL] “What’s your warranty on parts and labor?”

[NL] Internal workflow assists

[NL] Vehicle + symptom + mileage + urgency recap for the service advisor screen.
[NL] Tags “warranty likely” threads when customer language matches your escalation keywords.
[NL] Surfaces FAQ gaps (“asked about diesel delete”—not in corpus) for marketing to publish once.

[NL] Escalation examples

[NL] Customer reports loss of brakes or steering: [NL] Bob follows your emergency script and routes immediately—no troubleshooting steps beyond what you published.
[NL] “Is my extended warranty going to pay for this?”: [NL] Bob declines to adjudicate; captures contract details and assigns to warranty admin.

[NL] One platform—not a “dealer bot” SKU

[NL] Learns your real menu and policies[NL] , not generic car talk.
[NL] Governed answers [NL] with refusal when it’s a bay or VIN question.
[NL] Same Bob [NL] stack as other industries—auto is the playbook.
[NL] Same Bob across channels [NL] as we turn them on—web chat today, voice beta, phone on the roadmap. See [NL] Proof Center.
[NL] Analytics [NL] on which services get asked about most—fix the site, shorten calls.

[NL] Capability snapshot (auto service)

[NL] 💰 Approved price ranges

[NL] Published bands for common jobs—no invented quotes.

[NL] In Progress

[NL] 📋 Warranty info

[NL] General coverage education; VIN specifics to humans.

[NL] In Progress

[NL] 🔊 Safe symptom collection

[NL] Clarifying questions and logging—never diagnosis.

[NL] In Progress

[NL] 📅 Service scheduling

[NL] Captures vehicle + request for your scheduler.

[NL] In Progress

[NL] See Bob in Action

[NL] 💰 Price Inquiry

[NL] How much for an oil change?

[NL] Our conventional oil change runs $39-49, synthetic is $69-89 depending on your vehicle. Would you like to schedule one?

[NL] 🔊 Symptom Triage

[NL] My car is making a grinding noise when I brake

[NL] Thanks for describing that. Grinding during braking typically needs inspection. Is the noise constant or only when stopping? Also, what year/make/model is your vehicle?

[NL] 2019 Honda Accord, only when stopping

[NL] Got it — I've noted the symptoms. This should be looked at soon to be safe. Would you like to schedule a brake inspection? We can usually get you in within 1-2 days.

[NL] 📋 Warranty Question

[NL] Is my transmission covered under warranty?

[NL] Transmission coverage depends on your specific warranty and mileage. Our factory powertrain warranty covers 5 years/60,000 miles. I can have our team look up your specific coverage if you provide your VIN or we can check when you come in.

[NL] Keep bays full—without risky phone triage

[NL] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menu, warranty language, and escalation rules.

[NL] Join the waitlist [NL] Book white-glove onboarding [NL] Request a live site teardown

[NL] ← All industries

[NL] Office 168/52 for Auto Repair & Dealership Service

[NL] Three ways the service lane leaks revenue

[NL] Advisor phone overload

[NL] Inconsistent ballparks

[NL] After-hours and tow-in panic

[NL] How Bob fits auto service

[NL] What he learns

[NL] What he answers

[NL] What he routes and escalates

[NL] Phone vs. web

[NL] Example customer questions

[NL] Internal workflow assists

[NL] Escalation examples

[NL] One platform—not a “dealer bot” SKU

[NL] Capability snapshot (auto service)

[NL] 💰 Approved price ranges

[NL] 📋 Warranty info

[NL] 🔊 Safe symptom collection

[NL] 📅 Service scheduling

[NL] See Bob in Action

[NL] 💰 Price Inquiry

[NL] 🔊 Symptom Triage

[NL] 📋 Warranty Question

[NL] 💰 See Your Potential ROI

[NL] Keep bays full—without risky phone triage