[PL] Office 168/52 for Auto Repair & Dealership Service

[PL] A smarter front office for service drives: Bob learns your approved service menu, warranty language, and policies—then handles quotes-in-range, booking intent, and safe symptom collection on [PL] your website today [PL] (voice: beta; business phone: on our roadmap)—never a diagnosis.

[PL] 🔧 Safe Symptom Triage [PL] 📋 Warranty Answers [PL] 📅 Service Scheduling

[PL] Three ways the service lane leaks revenue

[PL] 📞

[PL] Advisor phone overload

[PL] “How much?” and “When can you fit me?” keep advisors off the drive while customers wait.

[PL] 💰

[PL] Inconsistent ballparks

[PL] Approved ranges exist in the book, but callers hear whatever whoever picked up remembers.

[PL] 🌙

[PL] After-hours and tow-in panic

[PL] Night and weekend searches go to whoever answers—if nobody does, the RO goes elsewhere.

[PL] How Bob fits auto service

[PL] What he learns

[PL] Published menus, labor descriptions, warranty summaries, recall pointers you approve, hours, loaner policy, and “what we need before we quote” rules.

[PL] What he answers

[PL] Approved price bands, maintenance intervals, what’s included in a service package, and general warranty education—verbatim to your docs.

[PL] What he routes and escalates

[PL] VIN-specific coverage, internal diagnostics, “is it safe to drive?” judgment calls, and complex multi-system work—always to your team with notes.

[PL] Phone vs. web

[PL] Web chat [PL] on your site: live on Starter and up. [PL] Voice [PL] on your site: beta. [PL] Phone, SMS, and WhatsApp [PL] on your business lines: rolling out (phone target Q2 2026)—[PL] Professional [PL] is the tier we’re lining up for when those channels switch on. [PL] Proof Center [PL] tracks what’s proven vs. in progress.

[PL] Example customer questions

[PL] “How much for an oil change / brakes / alignment?” [PL] (published ranges only)
[PL] “Do you work on [make/model]?”
[PL] “Do you have a shuttle or loaner?”
[PL] “What’s covered under my factory warranty?” [PL] (general policy; VIN to advisor)
[PL] “I hear a grinding noise when I brake—should I come in?” [PL] (intake + book inspection, no diagnosis)
[PL] “Can I get in this week for a state inspection?”
[PL] “Do you sell tires?” / “Do you align EVs?” [PL] (if on your site)
[PL] “What’s your warranty on parts and labor?”

[PL] Internal workflow assists

[PL] Vehicle + symptom + mileage + urgency recap for the service advisor screen.
[PL] Tags “warranty likely” threads when customer language matches your escalation keywords.
[PL] Surfaces FAQ gaps (“asked about diesel delete”—not in corpus) for marketing to publish once.

[PL] Escalation examples

[PL] Customer reports loss of brakes or steering: [PL] Bob follows your emergency script and routes immediately—no troubleshooting steps beyond what you published.
[PL] “Is my extended warranty going to pay for this?”: [PL] Bob declines to adjudicate; captures contract details and assigns to warranty admin.

[PL] One platform—not a “dealer bot” SKU

[PL] Learns your real menu and policies[PL] , not generic car talk.
[PL] Governed answers [PL] with refusal when it’s a bay or VIN question.
[PL] Same Bob [PL] stack as other industries—auto is the playbook.
[PL] Same Bob across channels [PL] as we turn them on—web chat today, voice beta, phone on the roadmap. See [PL] Proof Center.
[PL] Analytics [PL] on which services get asked about most—fix the site, shorten calls.

[PL] Capability snapshot (auto service)

[PL] 💰 Approved price ranges

[PL] Published bands for common jobs—no invented quotes.

[PL] In Progress

[PL] 📋 Warranty info

[PL] General coverage education; VIN specifics to humans.

[PL] In Progress

[PL] 🔊 Safe symptom collection

[PL] Clarifying questions and logging—never diagnosis.

[PL] In Progress

[PL] 📅 Service scheduling

[PL] Captures vehicle + request for your scheduler.

[PL] In Progress

[PL] See Bob in Action

[PL] 💰 Price Inquiry

[PL] How much for an oil change?

[PL] Our conventional oil change runs $39-49, synthetic is $69-89 depending on your vehicle. Would you like to schedule one?

[PL] 🔊 Symptom Triage

[PL] My car is making a grinding noise when I brake

[PL] Thanks for describing that. Grinding during braking typically needs inspection. Is the noise constant or only when stopping? Also, what year/make/model is your vehicle?

[PL] 2019 Honda Accord, only when stopping

[PL] Got it — I've noted the symptoms. This should be looked at soon to be safe. Would you like to schedule a brake inspection? We can usually get you in within 1-2 days.

[PL] 📋 Warranty Question

[PL] Is my transmission covered under warranty?

[PL] Transmission coverage depends on your specific warranty and mileage. Our factory powertrain warranty covers 5 years/60,000 miles. I can have our team look up your specific coverage if you provide your VIN or we can check when you come in.

[PL] Keep bays full—without risky phone triage

[PL] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menu, warranty language, and escalation rules.

[PL] Join the waitlist [PL] Book white-glove onboarding [PL] Request a live site teardown

[PL] ← All industries

[PL] Office 168/52 for Auto Repair & Dealership Service

[PL] Three ways the service lane leaks revenue

[PL] Advisor phone overload

[PL] Inconsistent ballparks

[PL] After-hours and tow-in panic

[PL] How Bob fits auto service

[PL] What he learns

[PL] What he answers

[PL] What he routes and escalates

[PL] Phone vs. web

[PL] Example customer questions

[PL] Internal workflow assists

[PL] Escalation examples

[PL] One platform—not a “dealer bot” SKU

[PL] Capability snapshot (auto service)

[PL] 💰 Approved price ranges

[PL] 📋 Warranty info

[PL] 🔊 Safe symptom collection

[PL] 📅 Service scheduling

[PL] See Bob in Action

[PL] 💰 Price Inquiry

[PL] 🔊 Symptom Triage

[PL] 📋 Warranty Question

[PL] 💰 See Your Potential ROI

[PL] Keep bays full—without risky phone triage