{
  "platform": "Office 168/52",
  "product": "Bob",
  "lastUpdated": "2026-05-18",
  "canonicalProofCenter": "https://office16852.com/proof-center",
  "claims": [
    {
      "id": "website-chat-live",
      "claim": "Bob answers customer questions through website chat on your site.",
      "status": "live",
      "evidenceSummary": "Widget HTTP/browser proof for /api/widget/chat.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "widget-embedding-live",
      "claim": "Bob embeds on your website via a widget snippet with tenant-scoped configuration.",
      "status": "live",
      "evidenceSummary": "Production widget embed path.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "approved-source-learning",
      "claim": "Bob answers only from business-approved knowledge sources.",
      "status": "live",
      "evidenceSummary": "Policy blocks and approved-source enforcement.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "business-knowledge-ingestion",
      "claim": "Operators can add and approve business knowledge for Bob to use.",
      "status": "live",
      "evidenceSummary": "Mission Control knowledge library CRUD.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "memory-system",
      "claim": "Bob uses tiered memory and learning signals with operator visibility.",
      "status": "production-ready",
      "evidenceSummary": "Memory Lane reads proven in Pass 2.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "nested-learning",
      "claim": "Learning pipelines exist with governance gates; not all automation is customer-facing yet.",
      "status": "beta",
      "evidenceSummary": "Learning subsystem present; partial UI exposure.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "customer-portal",
      "claim": "Customers configure Bob, widget, and review settings in the customer portal.",
      "status": "live",
      "evidenceSummary": "Portal settings and widget proof.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "mission-control",
      "claim": "Operators run Bob from Mission Control with policy, knowledge, quality, and traces.",
      "status": "production-ready",
      "evidenceSummary": "MC surfaces partially proven; core ops paths work.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "analytics",
      "claim": "Usage and front-office analytics are available with tenant-scoped reporting.",
      "status": "beta",
      "evidenceSummary": "Analytics routes exist; some MC panels partial.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "conversation-history",
      "claim": "Conversations and traces are stored for review, export, and audit.",
      "status": "live",
      "evidenceSummary": "Explain This / traces proof.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "lead-capture",
      "claim": "Bob captures leads and intake details during governed conversations.",
      "status": "live",
      "evidenceSummary": "Widget chat and intake flows in closure inventory.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "customer-intake",
      "claim": "Bob structures customer intake and routes requests to your team.",
      "status": "live",
      "evidenceSummary": "Front-office intake scenarios in marketing + proofs.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "escalation-routing",
      "claim": "Bob escalates or routes when policy requires human handoff.",
      "status": "live",
      "evidenceSummary": "Policy block + escalation path proven.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "governance",
      "claim": "Bob runs under configurable governance policies per tenant.",
      "status": "live",
      "evidenceSummary": "Policy CRUD and enforcement loop.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "safety-policy",
      "claim": "Safety policies constrain what Bob can say and do.",
      "status": "live",
      "evidenceSummary": "Safety policy rollout documentation.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "safe-refusal",
      "claim": "Bob refuses or hedges when approved sources do not support an answer.",
      "status": "live",
      "evidenceSummary": "Safety probe refuses/hedges in style proof.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "tenant-isolation",
      "claim": "Tenant data and API access are isolated at the platform layer.",
      "status": "live",
      "evidenceSummary": "RBAC negative probes WORKING.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "auditability",
      "claim": "Policy and operator actions are auditable with trace tooling.",
      "status": "live",
      "evidenceSummary": "Traces and audit events in policy loop proof.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "proof-center",
      "claim": "Public Proof Center documents what is proven vs. in progress.",
      "status": "live",
      "evidenceSummary": "Marketing proof-center page + proof-center.json manifest.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "multilingual-support",
      "claim": "Office 168/52 marketing and product UI support multiple languages.",
      "status": "live",
      "evidenceSummary": "Nine marketing locales on office16852.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "billing-pricing",
      "claim": "Public pricing tiers and billing usage APIs exist for tenants.",
      "status": "live",
      "evidenceSummary": "Pricebook drives public pricing JSON-LD.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "servicetitan-integration",
      "claim": "ServiceTitan companion workflows and provider foundation exist; not a certified marketplace app.",
      "status": "roadmap",
      "evidenceSummary": "Foundation documented; deep sync roadmap.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "wordpress-plugin",
      "claim": "WordPress plugin foundation with install and tenant-binding proof.",
      "status": "production-ready",
      "evidenceSummary": "WordPress plugin proof pack.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "shopify-integration",
      "claim": "Shopify adapter and certification tests exist; production depth varies by tenant setup.",
      "status": "beta",
      "evidenceSummary": "Certification contract tests.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "hubspot-integration",
      "claim": "HubSpot adapter foundation with certification contract tests.",
      "status": "beta",
      "evidenceSummary": "Certification tests.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "zendesk-integration",
      "claim": "Zendesk adapter foundation with certification contract tests.",
      "status": "beta",
      "evidenceSummary": "Certification tests.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "voice-website",
      "claim": "Voice experience on your website is in beta.",
      "status": "beta",
      "evidenceSummary": "Consistent channel status across locales.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "phone-business-line",
      "claim": "Answering your main business phone line is rolling out (target Q2 2026).",
      "status": "roadmap",
      "evidenceSummary": "Roadmap target documented on FAQ/pricing.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    },
    {
      "id": "sms-whatsapp",
      "claim": "SMS and WhatsApp on business lines are on the roadmap alongside phone.",
      "status": "roadmap",
      "evidenceSummary": "Routes exist; not full public channel GA.",
      "publicUrls": [
        "https://office16852.com/proof-center"
      ]
    }
  ]
}