Office 168/52 builds the front office a firm can leave on. Bob collects a new-matter inquiry on your website from questions you approved, so a partner's hour starts with a complete request — or does not start. Conflicts, advice, and engagement stay with people.
A partner reads an inquiry that was never the firm's work, because nobody asked what kind of matter it was.
The matter is yours, and the first meeting is spent extracting the deadline, the counterparty, and whether money has already moved.
A helpful chat tool starts answering. The firm discovers it has been giving advice in the firm's voice.
Your site, the matters you take, the matters you decline, and the intake questions you approved. He does not learn the open web and apply it to a client's facts.
The kind of work, the timeline, the market or jurisdiction if you ask for it, and how the sender wants to be reached. Enough for a person to accept, decline, or ask for the conflict check.
Conflicts, advice, engagement, and any sentence that would bind the firm. Turning on a client-intake desk is not the same as leaving that desk unattended.
Web chat on your site is the live channel. The business phone line is planned. A message that would leave the firm is a draft until someone approves it. A practice fact becomes durable memory only with that same approval. Proof Center is where live and planned are listed.
Only the questions you approved. If the answer would be advice, Bob records the question and stops.
Bob can meet the inquiry on your site from the sources you approved.
He repeats what you published about the practice. He refuses the rest.
The note back to the sender waits until someone at the firm approves it.
The firm's own phone line is planned. This page does not say Bob is answering it.
Tell us how a new inquiry reaches you today. We will show you the questions Bob would ask, and the ones he would leave for your people.