Friday night service is not when you want to draft review replies. Guests still expect answers.
Guest experience as a department
Bob works Front Desk, Reservations, and Reviews & Reputation patterns — not a generic FAQ bot.
Approval before publish
Draft review replies and social posts stay gated. You keep the brand voice; Bob keeps the draft ready.
Talk to us about your front office
Tell us who you are — we route this into Sales & Leads (not a dead contact form).