Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| Feature | Bob (Office 168/52) | Generic chatbots |
|---|---|---|
| Answers from your content only | ✓ Yes | ✗ Makes things up |
| Audit trail for every answer | ✓ Full traceability | ✗ No logs |
| Safe refusal when unsure | ✓ Escalates gracefully | ✗ Hallucinates |
| Permission-based actions | ✓ You control what it can do | ✗ Unpredictable |
| Industry-specific training | ✓ Service business focused | ✗ Generic one-size-fits-all |
| Learns without breaking | ✓ Regression-tested updates | ✗ Unpredictable changes |
See the Proof Center and AI & Agent Resources for what is live vs roadmap.