[DE] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [DE] Feature | [DE] Bob (Office 168/52) | [DE] Generic chatbots |
|---|---|---|
| [DE] Answers from your content only | [DE] ✓ Yes | [DE] ✗ Makes things up |
| [DE] Audit trail for every answer | [DE] ✓ Full traceability | [DE] ✗ No logs |
| [DE] Safe refusal when unsure | [DE] ✓ Escalates gracefully | [DE] ✗ Hallucinates |
| [DE] Permission-based actions | [DE] ✓ You control what it can do | [DE] ✗ Unpredictable |
| [DE] Industry-specific training | [DE] ✓ Service business focused | [DE] ✗ Generic one-size-fits-all |
| [DE] Learns without breaking | [DE] ✓ Regression-tested updates | [DE] ✗ Unpredictable changes |