[DE] 📋 Terms of Service

[DE] These Terms of Service ("Terms") govern your use of the Office 168/52 platform, including the Bob AI front office and related services. By using our service, you agree to these terms.

[DE] 1. Service Description

[DE] Office 168/52 provides an enterprise-grade, governed AI front-office platform (Bob) that:

• [DE] Hosts Bob for your business across channels you enable (such as web chat and phone)
• [DE] Learns from business content and data you approve to provide accurate, source-grounded customer interactions
• [DE] Integrates with your existing business systems (Shopify, Zendesk, Stripe, etc.)
• [DE] Provides real-time analytics, monitoring, and insights
• [DE] Supports multi-tenant architecture for enterprise deployments
• [DE] Offers embeddable chat widgets with customizable branding

[DE] 2. Account Registration & Access

[DE] To use our service, you must:

• [DE] Provide accurate and complete registration information
• [DE] Be at least 18 years old or have parental consent
• [DE] Maintain the security and confidentiality of your account credentials
• [DE] Notify us immediately of any unauthorized use of your account

[DE] You are responsible for all activities that occur under your account.

[DE] 3. Subscription Plans & Billing

[DE] Free Trial: [DE] We offer a free trial period with limited usage. No payment information required.

[DE] Paid Plans: [DE] Subscription fees are billed in advance on a monthly or annual basis.

[DE] Usage-Based Charges: [DE] Additional charges may apply for usage exceeding plan limits.

[DE] Payment: [DE] All fees are non-refundable except as required by law.

[DE] Auto-Renewal: [DE] Subscriptions automatically renew unless cancelled before the renewal date.

[DE] 4. Acceptable Use Policy

[DE] You agree NOT to use our service to:

• [DE] Violate any laws, regulations, or third-party rights
• [DE] Transmit harmful, offensive, or illegal content
• [DE] Attempt to gain unauthorized access to our systems
• [DE] Interfere with other users' access to the service
• [DE] Use the service for spam, phishing, or other malicious activities
• [DE] Reverse engineer, modify, or create derivative works
• [DE] Resell or redistribute our service without permission

[DE] 5. Content & Data

[DE] Your Content: [DE] You retain ownership of all data and content you provide to our service.

[DE] License to Use: [DE] You grant us a license to use your content solely to provide our services.

[DE] Data Training: [DE] With your explicit consent, we may use your business data to train and improve your chatbot's responses. You can revoke learning consent at any time.

[DE] PII Protection: [DE] Personal data in learning pipelines is automatically redacted before storage.

[DE] Prohibited Content: [DE] You may not upload illegal, harmful, or infringing content.

[DE] 5A. Third-Party Integrations

[DE] When you connect third-party services to Office 168/52 or Bob:

• [DE] Authorization: [DE] You authorize us to access and process data from connected services on your behalf
• [DE] OAuth Tokens: [DE] Connection credentials are encrypted and can be revoked at any time
• [DE] Webhooks: [DE] We verify webhook signatures and reject invalid/replayed events
• [DE] Learning Consent: [DE] You control whether data from integrations is used for learning
• [DE] Third-Party Terms: [DE] Your use of integrated services is also governed by their terms of service
• [DE] Kill Switch: [DE] We can disable integrations immediately if security issues arise

[DE] Available integrations include: Shopify, Zendesk, Stripe, Slack, GitHub, and more. Integration availability varies by plan.

[DE] 6. Intellectual Property

[DE] Office 168/52 retains all rights to:

• [DE] The platform software and technology
• [DE] Our trademarks, logos, and brand materials
• [DE] Aggregated and anonymized usage data
• [DE] Improvements and enhancements to our service

[DE] 7. Service Availability & Support

[DE] Service Availability: [DE] We strive for high availability of production services. Enterprise plans may include SLA credits based on negotiated terms.

[DE] Maintenance: [DE] Scheduled maintenance windows are announced 48 hours in advance. Emergency security patches may be deployed immediately.

[DE] Support: [DE] Customer support is provided via email, chat, and help documentation. Enterprise plans include priority support with defined response times.

[DE] Updates: [DE] We continuously improve our service. Breaking changes are announced with migration guidance.

[DE] Monitoring: [DE] Real-time system status is available at our status page. Prometheus metrics available for enterprise customers.

[DE] 8. Privacy & Data Protection

[DE] Our collection and use of your data is governed by our [DE] Privacy Policy[DE] . Key points:

• [DE] We protect your data with enterprise-grade security (AES-256 encryption, tenant isolation)
• [DE] We do not sell your personal information to third parties
• [DE] You can request data deletion or export at any time (DSAR fulfilled within 30 days)
• [DE] We comply with GDPR, CCPA, and other applicable data protection laws
• [DE] Multi-tenant isolation ensures your data is never accessible to other customers
• [DE] Audit logs track all data access for compliance purposes

[DE] For detailed information about data categories, retention, and your rights, see our [DE] Privacy Policy [DE] and GDPR Data Map.

[DE] 9. Termination

[DE] By You: [DE] You may cancel your subscription at any time through your account settings.

[DE] By Us: [DE] We may terminate accounts for violations of these terms or non-payment.

[DE] Effect of Termination: [DE] Upon termination:

• [DE] Your access to the service will be revoked
• [DE] Your data will be deleted after a grace period
• [DE] Outstanding payments remain due

[DE] 10. Disclaimers & Limitations

[DE] Service "As Is": [DE] Our service is provided "as is" without warranties of any kind.

[DE] No Guarantees: [DE] We do not guarantee specific results from using our AI chatbots.

[DE] Limitation of Liability: [DE] Our liability is limited to the amount you paid for the service.

[DE] Force Majeure: [DE] We are not liable for delays due to circumstances beyond our control.

[DE] 11. Indemnification

[DE] You agree to indemnify and hold Office 168/52 harmless from any claims, damages, or expenses arising from:

• [DE] Your use of our service
• [DE] Your violation of these terms
• [DE] Content you provide to the service
• [DE] Your violation of any third-party rights

[DE] 12. Changes to Terms

[DE] We may update these Terms of Service periodically. Changes will be effective upon posting unless otherwise specified. We will notify users of significant changes via email or platform notification.

[DE] Your continued use of the service after changes constitutes acceptance of the new terms.

[DE] 13. Governing Law & Disputes

[DE] These terms are governed by the laws of the [DE] State of Delaware, United States[DE] , without regard to conflict-of-law principles. Any disputes will be resolved through:

• [DE] First: Good faith negotiation
• [DE] Second: Binding arbitration if negotiation fails
• [DE] Exception: Claims for injunctive relief may be brought in court

[DE] 14. Contact Information

[DE] For questions about these terms, contact us:

• [DE] Email: [DE] legal@office16852.com
• [DE] Support: [DE] support@office16852.com
• [DE] Postal address: [DE] Office 168/52, Legal Department — email [DE] legal@office16852.com [DE] for our current mailing address.

[DE] 15. Severability

[DE] If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

[DE] By using Office 168/52, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.