Can Bob answer pet policy questions?

Yes. Bob shares your exact pet policy from approved materials — breeds allowed, deposits, weight limits — without making up details or adding unauthorized exceptions.

[DE] Office 168/52 for Property Management

[DE] A smarter front office for leasing, residents, and maintenance intake: Bob learns [DE] your [DE] approved policies, meets people on [DE] your website today [DE] (voice: beta; business phone: on our roadmap), and keeps a trace you can stand behind—without improvising fair-housing-sensitive language.

[DE] 📋 Approved Language Only [DE] 🔒 Audit Trail [DE] ⚖️ Compliance-Friendly

[DE] Three pains at the leasing and resident desk

[DE] ⚖️

[DE] Policy drift & fair housing exposure

[DE] Pet rules, fees, and screening get paraphrased wrong. One improvised answer can become everyone’s “new policy.”

[DE] 🔧

[DE] Maintenance triage overload

[DE] Leaks and heat outages mix with drippy faucets. The inbox explodes; urgency is guessed, not governed.

[DE] 🌙

[DE] After-hours leasing & resident overflow

[DE] Prospects tour listings at 10pm. Residents call when the office is closed. Slow response means lost leases and churn.

[DE] How Bob fits property management

[DE] What he learns

[DE] Your listings microcopy, resident handbook excerpts, fee schedules, pet and screening policies, maintenance categories, and portal instructions—only what legal and ops approve.

[DE] What he answers

[DE] Leasing FAQs, move-in costs, “what’s included,” office hours, payment methods, and routine resident questions—verbatim to your docs where that matters.

[DE] What he routes and escalates

[DE] Work orders with urgency tags; prospects who need a human tour; any question outside approved material to staff—no invented exceptions.

[DE] Phone vs. web

[DE] Web chat [DE] on your site: live on Starter and up. [DE] Voice [DE] on your site: beta. [DE] Phone, SMS, and WhatsApp [DE] on your business lines: rolling out (phone target Q2 2026)—[DE] Professional [DE] is the tier we’re lining up for when those channels switch on. [DE] Proof Center [DE] tracks what’s proven vs. in progress.

[DE] Works with AppFolio-style workflows (companion)

[DE] Example prospect & resident questions

[DE] Bob stays inside your approved language—especially on sensitive topics.

[DE] “Do you allow pets? What’s the deposit and monthly pet rent?”
[DE] “What income and credit do you require?”
[DE] “What’s the application fee and what’s due at move-in?”
[DE] “How do I pay rent online?” / “When is rent considered late?”
[DE] “Who do I call for a work order?”
[DE] “Is parking included?” / “Guest policy?”
[DE] “Can I tour this weekend?” [DE] (scheduling per your rules)
[DE] “I’m locked out” / “No heat” [DE] (triage + route per your matrix)

[DE] Internal workflow assists

[DE] Structured prospect recap (budget, move date, pets, parking needs) before your agent calls back.
[DE] Maintenance tickets with unit, category, severity, and tenant contact—ready for AppFolio or your ops inbox.
[DE] Flags “policy gap” threads where prospects asked for something not in your corpus so you can update legal-approved copy.

[DE] Escalation examples

[DE] Active water leak / no heat in winter: [DE] Bob follows your emergency script, captures unit and access details, notifies on-call immediately.
[DE] Fair-housing-sensitive paraphrase: [DE] Bob refuses to interpret law or compare applicants; offers only your approved wording or a human handoff.

[DE] Same platform—not a “property bot” SKU

[DE] Learns your actual policies[DE] , not a template community.
[DE] Governed, auditable answers [DE] for operators who answer to owners and counsel.
[DE] One Bob [DE] across your brands; property is the playbook.
[DE] Same Bob across channels [DE] as we turn them on—web chat today, voice beta, phone and texting on the roadmap—so after-hours coverage matches daytime guardrails. See [DE] Proof Center.
[DE] Analytics [DE] on themes (pets, parking, maintenance) to fix root cause in content.

[DE] Capability snapshot (property management)

[DE] 📋 Policy-Perfect Answers

[DE] Shares your exact policies — pet rules, deposits, screening — with no improvisation.

[DE] In Progress

[DE] 🏠 Pre-Screening Prospects

[DE] Asks qualifying questions and captures prospect info before they tour.

[DE] In Progress

[DE] 🔧 Maintenance Intake

[DE] Collects maintenance requests with urgency triage based on your criteria.

[DE] In Progress

[DE] 💳 Rent & Payment Info

[DE] Shares payment instructions, portal links, and due dates from approved content.

[DE] In Progress

[DE] 📋 Exportable Audit Logs

[DE] Every conversation logged, searchable, and exportable for compliance.

[DE] In Progress

[DE] See Bob in Action

[DE] 🐕 Pet Policy Question

[DE] Do you allow dogs? I have a German Shepherd.

[DE] Yes, we are pet-friendly! We allow most breeds with a $300 refundable pet deposit and $25/month pet rent. German Shepherds are welcome. Would you like to schedule a tour?

[DE] 📝 Screening Requirements

[DE] What do I need to qualify for an apartment?

[DE] Our requirements include: income of 3x monthly rent, credit score of 600+, no evictions in the past 5 years, and a completed background check. The application fee is $50 per adult applicant.

[DE] 🔧 Maintenance Request

[DE] My bathroom faucet is leaking

[DE] I'm sorry about the leak. Is it a drip or a significant flow of water? Also, which unit are you in?

[DE] Unit 204, it's just a drip

[DE] Got it — I've logged a maintenance request for Unit 204, bathroom faucet drip. This is a routine request and will be addressed within 24-48 hours. You'll receive a text when maintenance is on the way.

[DE] Frequently Asked Questions

[DE] Yes. Bob shares your exact pet policy from approved materials — breeds allowed, deposits, weight limits, pet rent — without making up details or adding unauthorized exceptions.

[DE] Bob responds only from your approved content, so your fair housing-compliant language is what prospects hear. Bob won't improvise answers that could create liability, and all conversations are logged for audit purposes.

[DE] Bob triages maintenance requests based on your criteria (e.g., water leaks, no heat, security issues). True emergencies are routed to your on-call team immediately; routine requests are logged for next-day follow-up.

[DE] Deep integrations are on our roadmap. Today Bob captures prospect and maintenance details in structured handoffs your team can paste into AppFolio, Buildium, or your stack. See [DE] AppFolio-style companion workflows [DE] and [DE] join the waitlist [DE] for integration news.

[DE] Put a governed front office on your portfolio

[DE] Join the waitlist, book a white-glove onboarding slot, or request a live site teardown—we’ll map what Bob can safely answer from your current materials.

[DE] Join the waitlist [DE] Book white-glove onboarding [DE] Request a live site teardown

[DE] ← All industries

[DE] Office 168/52 for Property Management

[DE] Three pains at the leasing and resident desk

[DE] Policy drift & fair housing exposure

[DE] Maintenance triage overload

[DE] After-hours leasing & resident overflow

[DE] How Bob fits property management

[DE] What he learns

[DE] What he answers

[DE] What he routes and escalates

[DE] Phone vs. web

[DE] Example prospect & resident questions

[DE] Internal workflow assists

[DE] Escalation examples

[DE] Same platform—not a “property bot” SKU

[DE] Capability snapshot (property management)

[DE] 📋 Policy-Perfect Answers

[DE] 🏠 Pre-Screening Prospects

[DE] 🔧 Maintenance Intake

[DE] 💳 Rent & Payment Info

[DE] 📋 Exportable Audit Logs

[DE] See Bob in Action

[DE] 🐕 Pet Policy Question

[DE] 📝 Screening Requirements

[DE] 🔧 Maintenance Request

[DE] 💰 See Your Potential ROI

[DE] Frequently Asked Questions

[DE] Put a governed front office on your portfolio