[ES] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [ES] Feature | [ES] Bob (Office 168/52) | [ES] Generic chatbots |
|---|---|---|
| [ES] Answers from your content only | [ES] ✓ Yes | [ES] ✗ Makes things up |
| [ES] Audit trail for every answer | [ES] ✓ Full traceability | [ES] ✗ No logs |
| [ES] Safe refusal when unsure | [ES] ✓ Escalates gracefully | [ES] ✗ Hallucinates |
| [ES] Permission-based actions | [ES] ✓ You control what it can do | [ES] ✗ Unpredictable |
| [ES] Industry-specific training | [ES] ✓ Service business focused | [ES] ✗ Generic one-size-fits-all |
| [ES] Learns without breaking | [ES] ✓ Regression-tested updates | [ES] ✗ Unpredictable changes |