[ES] 📋 Terms of Service

[ES] These Terms of Service ("Terms") govern your use of the Office 168/52 platform, including the Bob AI front office and related services. By using our service, you agree to these terms.

[ES] 1. Service Description

[ES] Office 168/52 provides an enterprise-grade, governed AI front-office platform (Bob) that:

• [ES] Hosts Bob for your business across channels you enable (such as web chat and phone)
• [ES] Learns from business content and data you approve to provide accurate, source-grounded customer interactions
• [ES] Integrates with your existing business systems (Shopify, Zendesk, Stripe, etc.)
• [ES] Provides real-time analytics, monitoring, and insights
• [ES] Supports multi-tenant architecture for enterprise deployments
• [ES] Offers embeddable chat widgets with customizable branding

[ES] 2. Account Registration & Access

[ES] To use our service, you must:

• [ES] Provide accurate and complete registration information
• [ES] Be at least 18 years old or have parental consent
• [ES] Maintain the security and confidentiality of your account credentials
• [ES] Notify us immediately of any unauthorized use of your account

[ES] You are responsible for all activities that occur under your account.

[ES] 3. Subscription Plans & Billing

[ES] Free Trial: [ES] We offer a free trial period with limited usage. No payment information required.

[ES] Paid Plans: [ES] Subscription fees are billed in advance on a monthly or annual basis.

[ES] Usage-Based Charges: [ES] Additional charges may apply for usage exceeding plan limits.

[ES] Payment: [ES] All fees are non-refundable except as required by law.

[ES] Auto-Renewal: [ES] Subscriptions automatically renew unless cancelled before the renewal date.

[ES] 4. Acceptable Use Policy

[ES] You agree NOT to use our service to:

• [ES] Violate any laws, regulations, or third-party rights
• [ES] Transmit harmful, offensive, or illegal content
• [ES] Attempt to gain unauthorized access to our systems
• [ES] Interfere with other users' access to the service
• [ES] Use the service for spam, phishing, or other malicious activities
• [ES] Reverse engineer, modify, or create derivative works
• [ES] Resell or redistribute our service without permission

[ES] 5. Content & Data

[ES] Your Content: [ES] You retain ownership of all data and content you provide to our service.

[ES] License to Use: [ES] You grant us a license to use your content solely to provide our services.

[ES] Data Training: [ES] With your explicit consent, we may use your business data to train and improve your chatbot's responses. You can revoke learning consent at any time.

[ES] PII Protection: [ES] Personal data in learning pipelines is automatically redacted before storage.

[ES] Prohibited Content: [ES] You may not upload illegal, harmful, or infringing content.

[ES] 5A. Third-Party Integrations

[ES] When you connect third-party services to Office 168/52 or Bob:

• [ES] Authorization: [ES] You authorize us to access and process data from connected services on your behalf
• [ES] OAuth Tokens: [ES] Connection credentials are encrypted and can be revoked at any time
• [ES] Webhooks: [ES] We verify webhook signatures and reject invalid/replayed events
• [ES] Learning Consent: [ES] You control whether data from integrations is used for learning
• [ES] Third-Party Terms: [ES] Your use of integrated services is also governed by their terms of service
• [ES] Kill Switch: [ES] We can disable integrations immediately if security issues arise

[ES] Available integrations include: Shopify, Zendesk, Stripe, Slack, GitHub, and more. Integration availability varies by plan.

[ES] 6. Intellectual Property

[ES] Office 168/52 retains all rights to:

• [ES] The platform software and technology
• [ES] Our trademarks, logos, and brand materials
• [ES] Aggregated and anonymized usage data
• [ES] Improvements and enhancements to our service

[ES] 7. Service Availability & Support

[ES] Service Availability: [ES] We strive for high availability of production services. Enterprise plans may include SLA credits based on negotiated terms.

[ES] Maintenance: [ES] Scheduled maintenance windows are announced 48 hours in advance. Emergency security patches may be deployed immediately.

[ES] Support: [ES] Customer support is provided via email, chat, and help documentation. Enterprise plans include priority support with defined response times.

[ES] Updates: [ES] We continuously improve our service. Breaking changes are announced with migration guidance.

[ES] Monitoring: [ES] Real-time system status is available at our status page. Prometheus metrics available for enterprise customers.

[ES] 8. Privacy & Data Protection

[ES] Our collection and use of your data is governed by our [ES] Privacy Policy[ES] . Key points:

• [ES] We protect your data with enterprise-grade security (AES-256 encryption, tenant isolation)
• [ES] We do not sell your personal information to third parties
• [ES] You can request data deletion or export at any time (DSAR fulfilled within 30 days)
• [ES] We comply with GDPR, CCPA, and other applicable data protection laws
• [ES] Multi-tenant isolation ensures your data is never accessible to other customers
• [ES] Audit logs track all data access for compliance purposes

[ES] For detailed information about data categories, retention, and your rights, see our [ES] Privacy Policy [ES] and GDPR Data Map.

[ES] 9. Termination

[ES] By You: [ES] You may cancel your subscription at any time through your account settings.

[ES] By Us: [ES] We may terminate accounts for violations of these terms or non-payment.

[ES] Effect of Termination: [ES] Upon termination:

• [ES] Your access to the service will be revoked
• [ES] Your data will be deleted after a grace period
• [ES] Outstanding payments remain due

[ES] 10. Disclaimers & Limitations

[ES] Service "As Is": [ES] Our service is provided "as is" without warranties of any kind.

[ES] No Guarantees: [ES] We do not guarantee specific results from using our AI chatbots.

[ES] Limitation of Liability: [ES] Our liability is limited to the amount you paid for the service.

[ES] Force Majeure: [ES] We are not liable for delays due to circumstances beyond our control.

[ES] 11. Indemnification

[ES] You agree to indemnify and hold Office 168/52 harmless from any claims, damages, or expenses arising from:

• [ES] Your use of our service
• [ES] Your violation of these terms
• [ES] Content you provide to the service
• [ES] Your violation of any third-party rights

[ES] 12. Changes to Terms

[ES] We may update these Terms of Service periodically. Changes will be effective upon posting unless otherwise specified. We will notify users of significant changes via email or platform notification.

[ES] Your continued use of the service after changes constitutes acceptance of the new terms.

[ES] 13. Governing Law & Disputes

[ES] These terms are governed by the laws of the [ES] State of Delaware, United States[ES] , without regard to conflict-of-law principles. Any disputes will be resolved through:

• [ES] First: Good faith negotiation
• [ES] Second: Binding arbitration if negotiation fails
• [ES] Exception: Claims for injunctive relief may be brought in court

[ES] 14. Contact Information

[ES] For questions about these terms, contact us:

• [ES] Email: [ES] legal@office16852.com
• [ES] Support: [ES] support@office16852.com
• [ES] Postal address: [ES] Office 168/52, Legal Department — email [ES] legal@office16852.com [ES] for our current mailing address.

[ES] 15. Severability

[ES] If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

[ES] By using Office 168/52, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.