[FR] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [FR] Feature | [FR] Bob (Office 168/52) | [FR] Generic chatbots |
|---|---|---|
| [FR] Answers from your content only | [FR] ✓ Yes | [FR] ✗ Makes things up |
| [FR] Audit trail for every answer | [FR] ✓ Full traceability | [FR] ✗ No logs |
| [FR] Safe refusal when unsure | [FR] ✓ Escalates gracefully | [FR] ✗ Hallucinates |
| [FR] Permission-based actions | [FR] ✓ You control what it can do | [FR] ✗ Unpredictable |
| [FR] Industry-specific training | [FR] ✓ Service business focused | [FR] ✗ Generic one-size-fits-all |
| [FR] Learns without breaking | [FR] ✓ Regression-tested updates | [FR] ✗ Unpredictable changes |