[FR] 📋 Terms of Service

[FR] These Terms of Service ("Terms") govern your use of the Office 168/52 platform, including the Bob AI front office and related services. By using our service, you agree to these terms.

[FR] 1. Service Description

[FR] Office 168/52 provides an enterprise-grade, governed AI front-office platform (Bob) that:

• [FR] Hosts Bob for your business across channels you enable (such as web chat and phone)
• [FR] Learns from business content and data you approve to provide accurate, source-grounded customer interactions
• [FR] Integrates with your existing business systems (Shopify, Zendesk, Stripe, etc.)
• [FR] Provides real-time analytics, monitoring, and insights
• [FR] Supports multi-tenant architecture for enterprise deployments
• [FR] Offers embeddable chat widgets with customizable branding

[FR] 2. Account Registration & Access

[FR] To use our service, you must:

• [FR] Provide accurate and complete registration information
• [FR] Be at least 18 years old or have parental consent
• [FR] Maintain the security and confidentiality of your account credentials
• [FR] Notify us immediately of any unauthorized use of your account

[FR] You are responsible for all activities that occur under your account.

[FR] 3. Subscription Plans & Billing

[FR] Free Trial: [FR] We offer a free trial period with limited usage. No payment information required.

[FR] Paid Plans: [FR] Subscription fees are billed in advance on a monthly or annual basis.

[FR] Usage-Based Charges: [FR] Additional charges may apply for usage exceeding plan limits.

[FR] Payment: [FR] All fees are non-refundable except as required by law.

[FR] Auto-Renewal: [FR] Subscriptions automatically renew unless cancelled before the renewal date.

[FR] 4. Acceptable Use Policy

[FR] You agree NOT to use our service to:

• [FR] Violate any laws, regulations, or third-party rights
• [FR] Transmit harmful, offensive, or illegal content
• [FR] Attempt to gain unauthorized access to our systems
• [FR] Interfere with other users' access to the service
• [FR] Use the service for spam, phishing, or other malicious activities
• [FR] Reverse engineer, modify, or create derivative works
• [FR] Resell or redistribute our service without permission

[FR] 5. Content & Data

[FR] Your Content: [FR] You retain ownership of all data and content you provide to our service.

[FR] License to Use: [FR] You grant us a license to use your content solely to provide our services.

[FR] Data Training: [FR] With your explicit consent, we may use your business data to train and improve your chatbot's responses. You can revoke learning consent at any time.

[FR] PII Protection: [FR] Personal data in learning pipelines is automatically redacted before storage.

[FR] Prohibited Content: [FR] You may not upload illegal, harmful, or infringing content.

[FR] 5A. Third-Party Integrations

[FR] When you connect third-party services to Office 168/52 or Bob:

• [FR] Authorization: [FR] You authorize us to access and process data from connected services on your behalf
• [FR] OAuth Tokens: [FR] Connection credentials are encrypted and can be revoked at any time
• [FR] Webhooks: [FR] We verify webhook signatures and reject invalid/replayed events
• [FR] Learning Consent: [FR] You control whether data from integrations is used for learning
• [FR] Third-Party Terms: [FR] Your use of integrated services is also governed by their terms of service
• [FR] Kill Switch: [FR] We can disable integrations immediately if security issues arise

[FR] Available integrations include: Shopify, Zendesk, Stripe, Slack, GitHub, and more. Integration availability varies by plan.

[FR] 6. Intellectual Property

[FR] Office 168/52 retains all rights to:

• [FR] The platform software and technology
• [FR] Our trademarks, logos, and brand materials
• [FR] Aggregated and anonymized usage data
• [FR] Improvements and enhancements to our service

[FR] 7. Service Availability & Support

[FR] Service Availability: [FR] We strive for high availability of production services. Enterprise plans may include SLA credits based on negotiated terms.

[FR] Maintenance: [FR] Scheduled maintenance windows are announced 48 hours in advance. Emergency security patches may be deployed immediately.

[FR] Support: [FR] Customer support is provided via email, chat, and help documentation. Enterprise plans include priority support with defined response times.

[FR] Updates: [FR] We continuously improve our service. Breaking changes are announced with migration guidance.

[FR] Monitoring: [FR] Real-time system status is available at our status page. Prometheus metrics available for enterprise customers.

[FR] 8. Privacy & Data Protection

[FR] Our collection and use of your data is governed by our [FR] Privacy Policy[FR] . Key points:

• [FR] We protect your data with enterprise-grade security (AES-256 encryption, tenant isolation)
• [FR] We do not sell your personal information to third parties
• [FR] You can request data deletion or export at any time (DSAR fulfilled within 30 days)
• [FR] We comply with GDPR, CCPA, and other applicable data protection laws
• [FR] Multi-tenant isolation ensures your data is never accessible to other customers
• [FR] Audit logs track all data access for compliance purposes

[FR] For detailed information about data categories, retention, and your rights, see our [FR] Privacy Policy [FR] and GDPR Data Map.

[FR] 9. Termination

[FR] By You: [FR] You may cancel your subscription at any time through your account settings.

[FR] By Us: [FR] We may terminate accounts for violations of these terms or non-payment.

[FR] Effect of Termination: [FR] Upon termination:

• [FR] Your access to the service will be revoked
• [FR] Your data will be deleted after a grace period
• [FR] Outstanding payments remain due

[FR] 10. Disclaimers & Limitations

[FR] Service "As Is": [FR] Our service is provided "as is" without warranties of any kind.

[FR] No Guarantees: [FR] We do not guarantee specific results from using our AI chatbots.

[FR] Limitation of Liability: [FR] Our liability is limited to the amount you paid for the service.

[FR] Force Majeure: [FR] We are not liable for delays due to circumstances beyond our control.

[FR] 11. Indemnification

[FR] You agree to indemnify and hold Office 168/52 harmless from any claims, damages, or expenses arising from:

• [FR] Your use of our service
• [FR] Your violation of these terms
• [FR] Content you provide to the service
• [FR] Your violation of any third-party rights

[FR] 12. Changes to Terms

[FR] We may update these Terms of Service periodically. Changes will be effective upon posting unless otherwise specified. We will notify users of significant changes via email or platform notification.

[FR] Your continued use of the service after changes constitutes acceptance of the new terms.

[FR] 13. Governing Law & Disputes

[FR] These terms are governed by the laws of the [FR] State of Delaware, United States[FR] , without regard to conflict-of-law principles. Any disputes will be resolved through:

• [FR] First: Good faith negotiation
• [FR] Second: Binding arbitration if negotiation fails
• [FR] Exception: Claims for injunctive relief may be brought in court

[FR] 14. Contact Information

[FR] For questions about these terms, contact us:

• [FR] Email: [FR] legal@office16852.com
• [FR] Support: [FR] support@office16852.com
• [FR] Postal address: [FR] Office 168/52, Legal Department — email [FR] legal@office16852.com [FR] for our current mailing address.

[FR] 15. Severability

[FR] If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

[FR] By using Office 168/52, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.