[IT] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [IT] Feature | [IT] Bob (Office 168/52) | [IT] Generic chatbots |
|---|---|---|
| [IT] Answers from your content only | [IT] ✓ Yes | [IT] ✗ Makes things up |
| [IT] Audit trail for every answer | [IT] ✓ Full traceability | [IT] ✗ No logs |
| [IT] Safe refusal when unsure | [IT] ✓ Escalates gracefully | [IT] ✗ Hallucinates |
| [IT] Permission-based actions | [IT] ✓ You control what it can do | [IT] ✗ Unpredictable |
| [IT] Industry-specific training | [IT] ✓ Service business focused | [IT] ✗ Generic one-size-fits-all |
| [IT] Learns without breaking | [IT] ✓ Regression-tested updates | [IT] ✗ Unpredictable changes |