[IT] 📋 Terms of Service

[IT] These Terms of Service ("Terms") govern your use of the Office 168/52 platform, including the Bob AI front office and related services. By using our service, you agree to these terms.

[IT] 1. Service Description

[IT] Office 168/52 provides an enterprise-grade, governed AI front-office platform (Bob) that:

• [IT] Hosts Bob for your business across channels you enable (such as web chat and phone)
• [IT] Learns from business content and data you approve to provide accurate, source-grounded customer interactions
• [IT] Integrates with your existing business systems (Shopify, Zendesk, Stripe, etc.)
• [IT] Provides real-time analytics, monitoring, and insights
• [IT] Supports multi-tenant architecture for enterprise deployments
• [IT] Offers embeddable chat widgets with customizable branding

[IT] 2. Account Registration & Access

[IT] To use our service, you must:

• [IT] Provide accurate and complete registration information
• [IT] Be at least 18 years old or have parental consent
• [IT] Maintain the security and confidentiality of your account credentials
• [IT] Notify us immediately of any unauthorized use of your account

[IT] You are responsible for all activities that occur under your account.

[IT] 3. Subscription Plans & Billing

[IT] Free Trial: [IT] We offer a free trial period with limited usage. No payment information required.

[IT] Paid Plans: [IT] Subscription fees are billed in advance on a monthly or annual basis.

[IT] Usage-Based Charges: [IT] Additional charges may apply for usage exceeding plan limits.

[IT] Payment: [IT] All fees are non-refundable except as required by law.

[IT] Auto-Renewal: [IT] Subscriptions automatically renew unless cancelled before the renewal date.

[IT] 4. Acceptable Use Policy

[IT] You agree NOT to use our service to:

• [IT] Violate any laws, regulations, or third-party rights
• [IT] Transmit harmful, offensive, or illegal content
• [IT] Attempt to gain unauthorized access to our systems
• [IT] Interfere with other users' access to the service
• [IT] Use the service for spam, phishing, or other malicious activities
• [IT] Reverse engineer, modify, or create derivative works
• [IT] Resell or redistribute our service without permission

[IT] 5. Content & Data

[IT] Your Content: [IT] You retain ownership of all data and content you provide to our service.

[IT] License to Use: [IT] You grant us a license to use your content solely to provide our services.

[IT] Data Training: [IT] With your explicit consent, we may use your business data to train and improve your chatbot's responses. You can revoke learning consent at any time.

[IT] PII Protection: [IT] Personal data in learning pipelines is automatically redacted before storage.

[IT] Prohibited Content: [IT] You may not upload illegal, harmful, or infringing content.

[IT] 5A. Third-Party Integrations

[IT] When you connect third-party services to Office 168/52 or Bob:

• [IT] Authorization: [IT] You authorize us to access and process data from connected services on your behalf
• [IT] OAuth Tokens: [IT] Connection credentials are encrypted and can be revoked at any time
• [IT] Webhooks: [IT] We verify webhook signatures and reject invalid/replayed events
• [IT] Learning Consent: [IT] You control whether data from integrations is used for learning
• [IT] Third-Party Terms: [IT] Your use of integrated services is also governed by their terms of service
• [IT] Kill Switch: [IT] We can disable integrations immediately if security issues arise

[IT] Available integrations include: Shopify, Zendesk, Stripe, Slack, GitHub, and more. Integration availability varies by plan.

[IT] 6. Intellectual Property

[IT] Office 168/52 retains all rights to:

• [IT] The platform software and technology
• [IT] Our trademarks, logos, and brand materials
• [IT] Aggregated and anonymized usage data
• [IT] Improvements and enhancements to our service

[IT] 7. Service Availability & Support

[IT] Service Availability: [IT] We strive for high availability of production services. Enterprise plans may include SLA credits based on negotiated terms.

[IT] Maintenance: [IT] Scheduled maintenance windows are announced 48 hours in advance. Emergency security patches may be deployed immediately.

[IT] Support: [IT] Customer support is provided via email, chat, and help documentation. Enterprise plans include priority support with defined response times.

[IT] Updates: [IT] We continuously improve our service. Breaking changes are announced with migration guidance.

[IT] Monitoring: [IT] Real-time system status is available at our status page. Prometheus metrics available for enterprise customers.

[IT] 8. Privacy & Data Protection

[IT] Our collection and use of your data is governed by our [IT] Privacy Policy[IT] . Key points:

• [IT] We protect your data with enterprise-grade security (AES-256 encryption, tenant isolation)
• [IT] We do not sell your personal information to third parties
• [IT] You can request data deletion or export at any time (DSAR fulfilled within 30 days)
• [IT] We comply with GDPR, CCPA, and other applicable data protection laws
• [IT] Multi-tenant isolation ensures your data is never accessible to other customers
• [IT] Audit logs track all data access for compliance purposes

[IT] For detailed information about data categories, retention, and your rights, see our [IT] Privacy Policy [IT] and GDPR Data Map.

[IT] 9. Termination

[IT] By You: [IT] You may cancel your subscription at any time through your account settings.

[IT] By Us: [IT] We may terminate accounts for violations of these terms or non-payment.

[IT] Effect of Termination: [IT] Upon termination:

• [IT] Your access to the service will be revoked
• [IT] Your data will be deleted after a grace period
• [IT] Outstanding payments remain due

[IT] 10. Disclaimers & Limitations

[IT] Service "As Is": [IT] Our service is provided "as is" without warranties of any kind.

[IT] No Guarantees: [IT] We do not guarantee specific results from using our AI chatbots.

[IT] Limitation of Liability: [IT] Our liability is limited to the amount you paid for the service.

[IT] Force Majeure: [IT] We are not liable for delays due to circumstances beyond our control.

[IT] 11. Indemnification

[IT] You agree to indemnify and hold Office 168/52 harmless from any claims, damages, or expenses arising from:

• [IT] Your use of our service
• [IT] Your violation of these terms
• [IT] Content you provide to the service
• [IT] Your violation of any third-party rights

[IT] 12. Changes to Terms

[IT] We may update these Terms of Service periodically. Changes will be effective upon posting unless otherwise specified. We will notify users of significant changes via email or platform notification.

[IT] Your continued use of the service after changes constitutes acceptance of the new terms.

[IT] 13. Governing Law & Disputes

[IT] These terms are governed by the laws of the [IT] State of Delaware, United States[IT] , without regard to conflict-of-law principles. Any disputes will be resolved through:

• [IT] First: Good faith negotiation
• [IT] Second: Binding arbitration if negotiation fails
• [IT] Exception: Claims for injunctive relief may be brought in court

[IT] 14. Contact Information

[IT] For questions about these terms, contact us:

• [IT] Email: [IT] legal@office16852.com
• [IT] Support: [IT] support@office16852.com
• [IT] Postal address: [IT] Office 168/52, Legal Department — email [IT] legal@office16852.com [IT] for our current mailing address.

[IT] 15. Severability

[IT] If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

[IT] By using Office 168/52, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.