Can Bob answer pet policy questions?

Yes. Bob shares your exact pet policy from approved materials — breeds allowed, deposits, weight limits — without making up details or adding unauthorized exceptions.

[IT] Office 168/52 for Property Management

[IT] A smarter front office for leasing, residents, and maintenance intake: Bob learns [IT] your [IT] approved policies, meets people on [IT] your website today [IT] (voice: beta; business phone: on our roadmap), and keeps a trace you can stand behind—without improvising fair-housing-sensitive language.

[IT] 📋 Approved Language Only [IT] 🔒 Audit Trail [IT] ⚖️ Compliance-Friendly

[IT] Three pains at the leasing and resident desk

[IT] ⚖️

[IT] Policy drift & fair housing exposure

[IT] Pet rules, fees, and screening get paraphrased wrong. One improvised answer can become everyone’s “new policy.”

[IT] 🔧

[IT] Maintenance triage overload

[IT] Leaks and heat outages mix with drippy faucets. The inbox explodes; urgency is guessed, not governed.

[IT] 🌙

[IT] After-hours leasing & resident overflow

[IT] Prospects tour listings at 10pm. Residents call when the office is closed. Slow response means lost leases and churn.

[IT] How Bob fits property management

[IT] What he learns

[IT] Your listings microcopy, resident handbook excerpts, fee schedules, pet and screening policies, maintenance categories, and portal instructions—only what legal and ops approve.

[IT] What he answers

[IT] Leasing FAQs, move-in costs, “what’s included,” office hours, payment methods, and routine resident questions—verbatim to your docs where that matters.

[IT] What he routes and escalates

[IT] Work orders with urgency tags; prospects who need a human tour; any question outside approved material to staff—no invented exceptions.

[IT] Phone vs. web

[IT] Web chat [IT] on your site: live on Starter and up. [IT] Voice [IT] on your site: beta. [IT] Phone, SMS, and WhatsApp [IT] on your business lines: rolling out (phone target Q2 2026)—[IT] Professional [IT] is the tier we’re lining up for when those channels switch on. [IT] Proof Center [IT] tracks what’s proven vs. in progress.

[IT] Works with AppFolio-style workflows (companion)

[IT] Example prospect & resident questions

[IT] Bob stays inside your approved language—especially on sensitive topics.

[IT] “Do you allow pets? What’s the deposit and monthly pet rent?”
[IT] “What income and credit do you require?”
[IT] “What’s the application fee and what’s due at move-in?”
[IT] “How do I pay rent online?” / “When is rent considered late?”
[IT] “Who do I call for a work order?”
[IT] “Is parking included?” / “Guest policy?”
[IT] “Can I tour this weekend?” [IT] (scheduling per your rules)
[IT] “I’m locked out” / “No heat” [IT] (triage + route per your matrix)

[IT] Internal workflow assists

[IT] Structured prospect recap (budget, move date, pets, parking needs) before your agent calls back.
[IT] Maintenance tickets with unit, category, severity, and tenant contact—ready for AppFolio or your ops inbox.
[IT] Flags “policy gap” threads where prospects asked for something not in your corpus so you can update legal-approved copy.

[IT] Escalation examples

[IT] Active water leak / no heat in winter: [IT] Bob follows your emergency script, captures unit and access details, notifies on-call immediately.
[IT] Fair-housing-sensitive paraphrase: [IT] Bob refuses to interpret law or compare applicants; offers only your approved wording or a human handoff.

[IT] Same platform—not a “property bot” SKU

[IT] Learns your actual policies[IT] , not a template community.
[IT] Governed, auditable answers [IT] for operators who answer to owners and counsel.
[IT] One Bob [IT] across your brands; property is the playbook.
[IT] Same Bob across channels [IT] as we turn them on—web chat today, voice beta, phone and texting on the roadmap—so after-hours coverage matches daytime guardrails. See [IT] Proof Center.
[IT] Analytics [IT] on themes (pets, parking, maintenance) to fix root cause in content.

[IT] Capability snapshot (property management)

[IT] 📋 Policy-Perfect Answers

[IT] Shares your exact policies — pet rules, deposits, screening — with no improvisation.

[IT] In Progress

[IT] 🏠 Pre-Screening Prospects

[IT] Asks qualifying questions and captures prospect info before they tour.

[IT] In Progress

[IT] 🔧 Maintenance Intake

[IT] Collects maintenance requests with urgency triage based on your criteria.

[IT] In Progress

[IT] 💳 Rent & Payment Info

[IT] Shares payment instructions, portal links, and due dates from approved content.

[IT] In Progress

[IT] 📋 Exportable Audit Logs

[IT] Every conversation logged, searchable, and exportable for compliance.

[IT] In Progress

[IT] See Bob in Action

[IT] 🐕 Pet Policy Question

[IT] Do you allow dogs? I have a German Shepherd.

[IT] Yes, we are pet-friendly! We allow most breeds with a $300 refundable pet deposit and $25/month pet rent. German Shepherds are welcome. Would you like to schedule a tour?

[IT] 📝 Screening Requirements

[IT] What do I need to qualify for an apartment?

[IT] Our requirements include: income of 3x monthly rent, credit score of 600+, no evictions in the past 5 years, and a completed background check. The application fee is $50 per adult applicant.

[IT] 🔧 Maintenance Request

[IT] My bathroom faucet is leaking

[IT] I'm sorry about the leak. Is it a drip or a significant flow of water? Also, which unit are you in?

[IT] Unit 204, it's just a drip

[IT] Got it — I've logged a maintenance request for Unit 204, bathroom faucet drip. This is a routine request and will be addressed within 24-48 hours. You'll receive a text when maintenance is on the way.

[IT] Frequently Asked Questions

[IT] Yes. Bob shares your exact pet policy from approved materials — breeds allowed, deposits, weight limits, pet rent — without making up details or adding unauthorized exceptions.

[IT] Bob responds only from your approved content, so your fair housing-compliant language is what prospects hear. Bob won't improvise answers that could create liability, and all conversations are logged for audit purposes.

[IT] Bob triages maintenance requests based on your criteria (e.g., water leaks, no heat, security issues). True emergencies are routed to your on-call team immediately; routine requests are logged for next-day follow-up.

[IT] Deep integrations are on our roadmap. Today Bob captures prospect and maintenance details in structured handoffs your team can paste into AppFolio, Buildium, or your stack. See [IT] AppFolio-style companion workflows [IT] and [IT] join the waitlist [IT] for integration news.

[IT] Put a governed front office on your portfolio

[IT] Join the waitlist, book a white-glove onboarding slot, or request a live site teardown—we’ll map what Bob can safely answer from your current materials.

[IT] Join the waitlist [IT] Book white-glove onboarding [IT] Request a live site teardown

[IT] ← All industries

[IT] Office 168/52 for Property Management

[IT] Three pains at the leasing and resident desk

[IT] Policy drift & fair housing exposure

[IT] Maintenance triage overload

[IT] After-hours leasing & resident overflow

[IT] How Bob fits property management

[IT] What he learns

[IT] What he answers

[IT] What he routes and escalates

[IT] Phone vs. web

[IT] Example prospect & resident questions

[IT] Internal workflow assists

[IT] Escalation examples

[IT] Same platform—not a “property bot” SKU

[IT] Capability snapshot (property management)

[IT] 📋 Policy-Perfect Answers

[IT] 🏠 Pre-Screening Prospects

[IT] 🔧 Maintenance Intake

[IT] 💳 Rent & Payment Info

[IT] 📋 Exportable Audit Logs

[IT] See Bob in Action

[IT] 🐕 Pet Policy Question

[IT] 📝 Screening Requirements

[IT] 🔧 Maintenance Request

[IT] 💰 See Your Potential ROI

[IT] Frequently Asked Questions

[IT] Put a governed front office on your portfolio