[IT] Bob alongside ServiceTitan-class stacks

[IT] Office 168/52 is not a replacement for your job book, dispatch board, or FSM—it’s the [IT] governed front office [IT] that answers what your website and phone throw at you before a job is booked.

[IT] Important: [IT] This page describes a [IT] companion [IT] workflow story, not a certified ServiceTitan integration. Deep sync is on our roadmap; today Bob captures and structures handoffs your team drops into the tools you already use.

[IT] What Bob covers first

[IT] After-hours and peak-time calls and chats—service area, emergency vs. routine triage, and approved price ranges.
[IT] Lead capture with the fields your dispatch cares about: address, equipment, symptom, callback window.
[IT] Policy-grounded answers (membership, dispatch fees, warranties) from sources you approve—not from memory.

[IT] Where your FSM still leads

[IT] Scheduling truth, technician assignment, inventory, and billing stay in the system of record you already run.
[IT] Bob refuses to invent job pricing or promise tech arrival times that aren’t in your approved content.

[IT] Roadmap-friendly framing

[IT] As we add integrations, the goal is simple: fewer copy-paste steps from Bob’s structured recap into tickets and appointments. Until then, teams still win on speed-to-answer, after-hours capture, and governed messaging.

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