[JA] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [JA] Feature | [JA] Bob (Office 168/52) | [JA] Generic chatbots |
|---|---|---|
| [JA] Answers from your content only | [JA] ✓ Yes | [JA] ✗ Makes things up |
| [JA] Audit trail for every answer | [JA] ✓ Full traceability | [JA] ✗ No logs |
| [JA] Safe refusal when unsure | [JA] ✓ Escalates gracefully | [JA] ✗ Hallucinates |
| [JA] Permission-based actions | [JA] ✓ You control what it can do | [JA] ✗ Unpredictable |
| [JA] Industry-specific training | [JA] ✓ Service business focused | [JA] ✗ Generic one-size-fits-all |
| [JA] Learns without breaking | [JA] ✓ Regression-tested updates | [JA] ✗ Unpredictable changes |