[NL] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [NL] Feature | [NL] Bob (Office 168/52) | [NL] Generic chatbots |
|---|---|---|
| [NL] Answers from your content only | [NL] ✓ Yes | [NL] ✗ Makes things up |
| [NL] Audit trail for every answer | [NL] ✓ Full traceability | [NL] ✗ No logs |
| [NL] Safe refusal when unsure | [NL] ✓ Escalates gracefully | [NL] ✗ Hallucinates |
| [NL] Permission-based actions | [NL] ✓ You control what it can do | [NL] ✗ Unpredictable |
| [NL] Industry-specific training | [NL] ✓ Service business focused | [NL] ✗ Generic one-size-fits-all |
| [NL] Learns without breaking | [NL] ✓ Regression-tested updates | [NL] ✗ Unpredictable changes |