[NL] These Terms of Service ("Terms") govern your use of the Office 168/52 platform, including the Bob AI front office and related services. By using our service, you agree to these terms.
[NL] 1. Service Description
[NL] Office 168/52 provides an enterprise-grade, governed AI front-office platform (Bob) that:
- [NL] Hosts Bob for your business across channels you enable (such as web chat and phone)
- [NL] Learns from business content and data you approve to provide accurate, source-grounded customer interactions
- [NL] Integrates with your existing business systems (Shopify, Zendesk, Stripe, etc.)
- [NL] Provides real-time analytics, monitoring, and insights
- [NL] Supports multi-tenant architecture for enterprise deployments
- [NL] Offers embeddable chat widgets with customizable branding
[NL] 2. Account Registration & Access
[NL] To use our service, you must:
- [NL] Provide accurate and complete registration information
- [NL] Be at least 18 years old or have parental consent
- [NL] Maintain the security and confidentiality of your account credentials
- [NL] Notify us immediately of any unauthorized use of your account
[NL] You are responsible for all activities that occur under your account.
[NL] 3. Subscription Plans & Billing
[NL] Free Trial: [NL] We offer a free trial period with limited usage. No payment information required.
[NL] Paid Plans: [NL] Subscription fees are billed in advance on a monthly or annual basis.
[NL] Usage-Based Charges: [NL] Additional charges may apply for usage exceeding plan limits.
[NL] Payment: [NL] All fees are non-refundable except as required by law.
[NL] Auto-Renewal: [NL] Subscriptions automatically renew unless cancelled before the renewal date.
[NL] 4. Acceptable Use Policy
[NL] You agree NOT to use our service to:
- [NL] Violate any laws, regulations, or third-party rights
- [NL] Transmit harmful, offensive, or illegal content
- [NL] Attempt to gain unauthorized access to our systems
- [NL] Interfere with other users' access to the service
- [NL] Use the service for spam, phishing, or other malicious activities
- [NL] Reverse engineer, modify, or create derivative works
- [NL] Resell or redistribute our service without permission
[NL] 5. Content & Data
[NL] Your Content: [NL] You retain ownership of all data and content you provide to our service.
[NL] License to Use: [NL] You grant us a license to use your content solely to provide our services.
[NL] Data Training: [NL] With your explicit consent, we may use your business data to train and improve your chatbot's responses. You can revoke learning consent at any time.
[NL] PII Protection: [NL] Personal data in learning pipelines is automatically redacted before storage.
[NL] Prohibited Content: [NL] You may not upload illegal, harmful, or infringing content.
[NL] 5A. Third-Party Integrations
[NL] When you connect third-party services to Office 168/52 or Bob:
- [NL] Authorization: [NL] You authorize us to access and process data from connected services on your behalf
- [NL] OAuth Tokens: [NL] Connection credentials are encrypted and can be revoked at any time
- [NL] Webhooks: [NL] We verify webhook signatures and reject invalid/replayed events
- [NL] Learning Consent: [NL] You control whether data from integrations is used for learning
- [NL] Third-Party Terms: [NL] Your use of integrated services is also governed by their terms of service
- [NL] Kill Switch: [NL] We can disable integrations immediately if security issues arise
[NL] Available integrations include: Shopify, Zendesk, Stripe, Slack, GitHub, and more. Integration availability varies by plan.
[NL] 6. Intellectual Property
[NL] Office 168/52 retains all rights to:
- [NL] The platform software and technology
- [NL] Our trademarks, logos, and brand materials
- [NL] Aggregated and anonymized usage data
- [NL] Improvements and enhancements to our service
[NL] 7. Service Availability & Support
[NL] Service Availability: [NL] We strive for high availability of production services. Enterprise plans may include SLA credits based on negotiated terms.
[NL] Maintenance: [NL] Scheduled maintenance windows are announced 48 hours in advance. Emergency security patches may be deployed immediately.
[NL] Support: [NL] Customer support is provided via email, chat, and help documentation. Enterprise plans include priority support with defined response times.
[NL] Updates: [NL] We continuously improve our service. Breaking changes are announced with migration guidance.
[NL] Monitoring: [NL] Real-time system status is available at our status page. Prometheus metrics available for enterprise customers.
[NL] 8. Privacy & Data Protection
[NL] Our collection and use of your data is governed by our [NL] Privacy Policy[NL] . Key points:
- [NL] We protect your data with enterprise-grade security (AES-256 encryption, tenant isolation)
- [NL] We do not sell your personal information to third parties
- [NL] You can request data deletion or export at any time (DSAR fulfilled within 30 days)
- [NL] We comply with GDPR, CCPA, and other applicable data protection laws
- [NL] Multi-tenant isolation ensures your data is never accessible to other customers
- [NL] Audit logs track all data access for compliance purposes
[NL] For detailed information about data categories, retention, and your rights, see our [NL] Privacy Policy [NL] and GDPR Data Map.
[NL] 9. Termination
[NL] By You: [NL] You may cancel your subscription at any time through your account settings.
[NL] By Us: [NL] We may terminate accounts for violations of these terms or non-payment.
[NL] Effect of Termination: [NL] Upon termination:
- [NL] Your access to the service will be revoked
- [NL] Your data will be deleted after a grace period
- [NL] Outstanding payments remain due
[NL] 10. Disclaimers & Limitations
[NL] Service "As Is": [NL] Our service is provided "as is" without warranties of any kind.
[NL] No Guarantees: [NL] We do not guarantee specific results from using our AI chatbots.
[NL] Limitation of Liability: [NL] Our liability is limited to the amount you paid for the service.
[NL] Force Majeure: [NL] We are not liable for delays due to circumstances beyond our control.
[NL] 11. Indemnification
[NL] You agree to indemnify and hold Office 168/52 harmless from any claims, damages, or expenses arising from:
- [NL] Your use of our service
- [NL] Your violation of these terms
- [NL] Content you provide to the service
- [NL] Your violation of any third-party rights
[NL] 12. Changes to Terms
[NL] We may update these Terms of Service periodically. Changes will be effective upon posting unless otherwise specified. We will notify users of significant changes via email or platform notification.
[NL] Your continued use of the service after changes constitutes acceptance of the new terms.
[NL] 13. Governing Law & Disputes
[NL] These terms are governed by the laws of the [NL] State of Delaware, United States[NL] , without regard to conflict-of-law principles. Any disputes will be resolved through:
- [NL] First: Good faith negotiation
- [NL] Second: Binding arbitration if negotiation fails
- [NL] Exception: Claims for injunctive relief may be brought in court
[NL] 14. Contact Information
[NL] For questions about these terms, contact us:
- [NL] Email: [NL] legal@office16852.com
- [NL] Support: [NL] support@office16852.com
- [NL] Postal address: [NL] Office 168/52, Legal Department — email [NL] legal@office16852.com [NL] for our current mailing address.
[NL] 15. Severability
[NL] If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
[NL] By using Office 168/52, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.