[PL] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [PL] Feature | [PL] Bob (Office 168/52) | [PL] Generic chatbots |
|---|---|---|
| [PL] Answers from your content only | [PL] ✓ Yes | [PL] ✗ Makes things up |
| [PL] Audit trail for every answer | [PL] ✓ Full traceability | [PL] ✗ No logs |
| [PL] Safe refusal when unsure | [PL] ✓ Escalates gracefully | [PL] ✗ Hallucinates |
| [PL] Permission-based actions | [PL] ✓ You control what it can do | [PL] ✗ Unpredictable |
| [PL] Industry-specific training | [PL] ✓ Service business focused | [PL] ✗ Generic one-size-fits-all |
| [PL] Learns without breaking | [PL] ✓ Regression-tested updates | [PL] ✗ Unpredictable changes |