[PL] A smarter front office for DTC and brick-and-mortar: Bob learns your approved product facts, fit notes, and policies—then answers shoppers on [PL] your website today [PL] (voice: beta; business phone: on our roadmap) when your team is on the floor or when someone shops at midnight.
[PL] Shoppers compare three tabs; the store that answers fabric, fit, and ship timing first wins.
[PL] “Runs small?” needs your published fit notes—not a confident guess from whoever is on chat.
[PL] Returns, sale exclusions, and “do you have it in M?” should match Shopify (or your POS) every time.
[PL] Approved PDP copy, materials, care tags, published size charts, store hours, ship regions, gift wrap rules, and loyalty program basics you document.
[PL] “Is this waterproof?” “Exchange window?” “BOPIS hours?”—only from sources you allow. He can suggest SKUs you’ve tagged as bestsellers or gifts when that’s in your playbook.
[PL] Alterations, wholesale, influencer seeding, damaged-in-shipment disputes, and anything requiring a human stylist judgment.
[PL] Web chat [PL] on your site: live on Starter and up. [PL] Voice [PL] on your site: beta. [PL] Phone, SMS, and WhatsApp [PL] on your business lines: rolling out (phone target Q2 2026)—[PL] Professional [PL] is the tier we’re lining up for when those channels switch on. [PL] Proof Center [PL] tracks what’s proven vs. in progress.
[PL] Materials, care, features from approved PDPs.
[PL] Charts and published fit guidance—no invented measurements.
[PL] Explains published policies; captures return intents for your team.
[PL] Lookup requests logged for fulfillment or CX.
[PL] Bob could help recover:
[PL] $1,843/month ([PL] $22,100/year)[PL] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your approved catalog, fit notes, and policies.