[PT-BR] These Terms of Service ("Terms") govern your use of the Office 168/52 platform, including the Bob AI front office and related services. By using our service, you agree to these terms.
[PT-BR] 1. Service Description
[PT-BR] Office 168/52 provides an enterprise-grade, governed AI front-office platform (Bob) that:
- [PT-BR] Hosts Bob for your business across channels you enable (such as web chat and phone)
- [PT-BR] Learns from business content and data you approve to provide accurate, source-grounded customer interactions
- [PT-BR] Integrates with your existing business systems (Shopify, Zendesk, Stripe, etc.)
- [PT-BR] Provides real-time analytics, monitoring, and insights
- [PT-BR] Supports multi-tenant architecture for enterprise deployments
- [PT-BR] Offers embeddable chat widgets with customizable branding
[PT-BR] 2. Account Registration & Access
[PT-BR] To use our service, you must:
- [PT-BR] Provide accurate and complete registration information
- [PT-BR] Be at least 18 years old or have parental consent
- [PT-BR] Maintain the security and confidentiality of your account credentials
- [PT-BR] Notify us immediately of any unauthorized use of your account
[PT-BR] You are responsible for all activities that occur under your account.
[PT-BR] 3. Subscription Plans & Billing
[PT-BR] Free Trial: [PT-BR] We offer a free trial period with limited usage. No payment information required.
[PT-BR] Paid Plans: [PT-BR] Subscription fees are billed in advance on a monthly or annual basis.
[PT-BR] Usage-Based Charges: [PT-BR] Additional charges may apply for usage exceeding plan limits.
[PT-BR] Payment: [PT-BR] All fees are non-refundable except as required by law.
[PT-BR] Auto-Renewal: [PT-BR] Subscriptions automatically renew unless cancelled before the renewal date.
[PT-BR] 4. Acceptable Use Policy
[PT-BR] You agree NOT to use our service to:
- [PT-BR] Violate any laws, regulations, or third-party rights
- [PT-BR] Transmit harmful, offensive, or illegal content
- [PT-BR] Attempt to gain unauthorized access to our systems
- [PT-BR] Interfere with other users' access to the service
- [PT-BR] Use the service for spam, phishing, or other malicious activities
- [PT-BR] Reverse engineer, modify, or create derivative works
- [PT-BR] Resell or redistribute our service without permission
[PT-BR] 5. Content & Data
[PT-BR] Your Content: [PT-BR] You retain ownership of all data and content you provide to our service.
[PT-BR] License to Use: [PT-BR] You grant us a license to use your content solely to provide our services.
[PT-BR] Data Training: [PT-BR] With your explicit consent, we may use your business data to train and improve your chatbot's responses. You can revoke learning consent at any time.
[PT-BR] PII Protection: [PT-BR] Personal data in learning pipelines is automatically redacted before storage.
[PT-BR] Prohibited Content: [PT-BR] You may not upload illegal, harmful, or infringing content.
[PT-BR] 5A. Third-Party Integrations
[PT-BR] When you connect third-party services to Office 168/52 or Bob:
- [PT-BR] Authorization: [PT-BR] You authorize us to access and process data from connected services on your behalf
- [PT-BR] OAuth Tokens: [PT-BR] Connection credentials are encrypted and can be revoked at any time
- [PT-BR] Webhooks: [PT-BR] We verify webhook signatures and reject invalid/replayed events
- [PT-BR] Learning Consent: [PT-BR] You control whether data from integrations is used for learning
- [PT-BR] Third-Party Terms: [PT-BR] Your use of integrated services is also governed by their terms of service
- [PT-BR] Kill Switch: [PT-BR] We can disable integrations immediately if security issues arise
[PT-BR] Available integrations include: Shopify, Zendesk, Stripe, Slack, GitHub, and more. Integration availability varies by plan.
[PT-BR] 6. Intellectual Property
[PT-BR] Office 168/52 retains all rights to:
- [PT-BR] The platform software and technology
- [PT-BR] Our trademarks, logos, and brand materials
- [PT-BR] Aggregated and anonymized usage data
- [PT-BR] Improvements and enhancements to our service
[PT-BR] 7. Service Availability & Support
[PT-BR] Service Availability: [PT-BR] We strive for high availability of production services. Enterprise plans may include SLA credits based on negotiated terms.
[PT-BR] Maintenance: [PT-BR] Scheduled maintenance windows are announced 48 hours in advance. Emergency security patches may be deployed immediately.
[PT-BR] Support: [PT-BR] Customer support is provided via email, chat, and help documentation. Enterprise plans include priority support with defined response times.
[PT-BR] Updates: [PT-BR] We continuously improve our service. Breaking changes are announced with migration guidance.
[PT-BR] Monitoring: [PT-BR] Real-time system status is available at our status page. Prometheus metrics available for enterprise customers.
[PT-BR] 8. Privacy & Data Protection
[PT-BR] Our collection and use of your data is governed by our [PT-BR] Privacy Policy[PT-BR] . Key points:
- [PT-BR] We protect your data with enterprise-grade security (AES-256 encryption, tenant isolation)
- [PT-BR] We do not sell your personal information to third parties
- [PT-BR] You can request data deletion or export at any time (DSAR fulfilled within 30 days)
- [PT-BR] We comply with GDPR, CCPA, and other applicable data protection laws
- [PT-BR] Multi-tenant isolation ensures your data is never accessible to other customers
- [PT-BR] Audit logs track all data access for compliance purposes
[PT-BR] For detailed information about data categories, retention, and your rights, see our [PT-BR] Privacy Policy [PT-BR] and GDPR Data Map.
[PT-BR] 9. Termination
[PT-BR] By You: [PT-BR] You may cancel your subscription at any time through your account settings.
[PT-BR] By Us: [PT-BR] We may terminate accounts for violations of these terms or non-payment.
[PT-BR] Effect of Termination: [PT-BR] Upon termination:
- [PT-BR] Your access to the service will be revoked
- [PT-BR] Your data will be deleted after a grace period
- [PT-BR] Outstanding payments remain due
[PT-BR] 10. Disclaimers & Limitations
[PT-BR] Service "As Is": [PT-BR] Our service is provided "as is" without warranties of any kind.
[PT-BR] No Guarantees: [PT-BR] We do not guarantee specific results from using our AI chatbots.
[PT-BR] Limitation of Liability: [PT-BR] Our liability is limited to the amount you paid for the service.
[PT-BR] Force Majeure: [PT-BR] We are not liable for delays due to circumstances beyond our control.
[PT-BR] 11. Indemnification
[PT-BR] You agree to indemnify and hold Office 168/52 harmless from any claims, damages, or expenses arising from:
- [PT-BR] Your use of our service
- [PT-BR] Your violation of these terms
- [PT-BR] Content you provide to the service
- [PT-BR] Your violation of any third-party rights
[PT-BR] 12. Changes to Terms
[PT-BR] We may update these Terms of Service periodically. Changes will be effective upon posting unless otherwise specified. We will notify users of significant changes via email or platform notification.
[PT-BR] Your continued use of the service after changes constitutes acceptance of the new terms.
[PT-BR] 13. Governing Law & Disputes
[PT-BR] These terms are governed by the laws of the [PT-BR] State of Delaware, United States[PT-BR] , without regard to conflict-of-law principles. Any disputes will be resolved through:
- [PT-BR] First: Good faith negotiation
- [PT-BR] Second: Binding arbitration if negotiation fails
- [PT-BR] Exception: Claims for injunctive relief may be brought in court
[PT-BR] 14. Contact Information
[PT-BR] For questions about these terms, contact us:
- [PT-BR] Email: [PT-BR] legal@office16852.com
- [PT-BR] Support: [PT-BR] support@office16852.com
- [PT-BR] Postal address: [PT-BR] Office 168/52, Legal Department — email [PT-BR] legal@office16852.com [PT-BR] for our current mailing address.
[PT-BR] 15. Severability
[PT-BR] If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
[PT-BR] By using Office 168/52, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.