A smarter front office for DTC and brick-and-mortar: Bob learns your approved product facts, fit notes, and policies—then answers shoppers on your website today (voice: beta; business phone: on our roadmap) when your team is on the floor or when someone shops at midnight.
Shoppers compare three tabs; the store that answers fabric, fit, and ship timing first wins.
“Runs small?” needs your published fit notes—not a confident guess from whoever is on chat.
Returns, sale exclusions, and “do you have it in M?” should match Shopify (or your POS) every time.
Approved PDP copy, materials, care tags, published size charts, store hours, ship regions, gift wrap rules, and loyalty program basics you document.
“Is this waterproof?” “Exchange window?” “BOPIS hours?”—only from sources you allow. He can suggest SKUs you’ve tagged as bestsellers or gifts when that’s in your playbook.
Alterations, wholesale, influencer seeding, damaged-in-shipment disputes, and anything requiring a human stylist judgment.
Web chat on your site: live on Starter and up. Voice on your site: beta. Phone, SMS, and WhatsApp on your business lines: rolling out (phone target Q2 2026)—Professional is the tier we’re lining up for when those channels switch on. Proof Center tracks what’s proven vs. in progress.
Materials, care, features from approved PDPs.
Charts and published fit guidance—no invented measurements.
Explains published policies; captures return intents for your team.
Lookup requests logged for fulfillment or CX.
Bob could help recover:
$1,843/month ($22,100/year)Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your approved catalog, fit notes, and policies.