[DE] Office 168/52 for Auto Repair & Dealership Service

[DE] A smarter front office for service drives: Bob learns your approved service menu, warranty language, and policies—then handles quotes-in-range, booking intent, and safe symptom collection on [DE] your website today [DE] (voice: beta; business phone: on our roadmap)—never a diagnosis.

[DE] 🔧 Safe Symptom Triage [DE] 📋 Warranty Answers [DE] 📅 Service Scheduling

[DE] Three ways the service lane leaks revenue

[DE] 📞

[DE] Advisor phone overload

[DE] “How much?” and “When can you fit me?” keep advisors off the drive while customers wait.

[DE] 💰

[DE] Inconsistent ballparks

[DE] Approved ranges exist in the book, but callers hear whatever whoever picked up remembers.

[DE] 🌙

[DE] After-hours and tow-in panic

[DE] Night and weekend searches go to whoever answers—if nobody does, the RO goes elsewhere.

[DE] How Bob fits auto service

[DE] What he learns

[DE] Published menus, labor descriptions, warranty summaries, recall pointers you approve, hours, loaner policy, and “what we need before we quote” rules.

[DE] What he answers

[DE] Approved price bands, maintenance intervals, what’s included in a service package, and general warranty education—verbatim to your docs.

[DE] What he routes and escalates

[DE] VIN-specific coverage, internal diagnostics, “is it safe to drive?” judgment calls, and complex multi-system work—always to your team with notes.

[DE] Phone vs. web

[DE] Web chat [DE] on your site: live on Starter and up. [DE] Voice [DE] on your site: beta. [DE] Phone, SMS, and WhatsApp [DE] on your business lines: rolling out (phone target Q2 2026)—[DE] Professional [DE] is the tier we’re lining up for when those channels switch on. [DE] Proof Center [DE] tracks what’s proven vs. in progress.

[DE] Example customer questions

[DE] “How much for an oil change / brakes / alignment?” [DE] (published ranges only)
[DE] “Do you work on [make/model]?”
[DE] “Do you have a shuttle or loaner?”
[DE] “What’s covered under my factory warranty?” [DE] (general policy; VIN to advisor)
[DE] “I hear a grinding noise when I brake—should I come in?” [DE] (intake + book inspection, no diagnosis)
[DE] “Can I get in this week for a state inspection?”
[DE] “Do you sell tires?” / “Do you align EVs?” [DE] (if on your site)
[DE] “What’s your warranty on parts and labor?”

[DE] Internal workflow assists

[DE] Vehicle + symptom + mileage + urgency recap for the service advisor screen.
[DE] Tags “warranty likely” threads when customer language matches your escalation keywords.
[DE] Surfaces FAQ gaps (“asked about diesel delete”—not in corpus) for marketing to publish once.

[DE] Escalation examples

[DE] Customer reports loss of brakes or steering: [DE] Bob follows your emergency script and routes immediately—no troubleshooting steps beyond what you published.
[DE] “Is my extended warranty going to pay for this?”: [DE] Bob declines to adjudicate; captures contract details and assigns to warranty admin.

[DE] One platform—not a “dealer bot” SKU

[DE] Learns your real menu and policies[DE] , not generic car talk.
[DE] Governed answers [DE] with refusal when it’s a bay or VIN question.
[DE] Same Bob [DE] stack as other industries—auto is the playbook.
[DE] Same Bob across channels [DE] as we turn them on—web chat today, voice beta, phone on the roadmap. See [DE] Proof Center.
[DE] Analytics [DE] on which services get asked about most—fix the site, shorten calls.

[DE] Capability snapshot (auto service)

[DE] 💰 Approved price ranges

[DE] Published bands for common jobs—no invented quotes.

[DE] In Progress

[DE] 📋 Warranty info

[DE] General coverage education; VIN specifics to humans.

[DE] In Progress

[DE] 🔊 Safe symptom collection

[DE] Clarifying questions and logging—never diagnosis.

[DE] In Progress

[DE] 📅 Service scheduling

[DE] Captures vehicle + request for your scheduler.

[DE] In Progress

[DE] See Bob in Action

[DE] 💰 Price Inquiry

[DE] How much for an oil change?

[DE] Our conventional oil change runs $39-49, synthetic is $69-89 depending on your vehicle. Would you like to schedule one?

[DE] 🔊 Symptom Triage

[DE] My car is making a grinding noise when I brake

[DE] Thanks for describing that. Grinding during braking typically needs inspection. Is the noise constant or only when stopping? Also, what year/make/model is your vehicle?

[DE] 2019 Honda Accord, only when stopping

[DE] Got it — I've noted the symptoms. This should be looked at soon to be safe. Would you like to schedule a brake inspection? We can usually get you in within 1-2 days.

[DE] 📋 Warranty Question

[DE] Is my transmission covered under warranty?

[DE] Transmission coverage depends on your specific warranty and mileage. Our factory powertrain warranty covers 5 years/60,000 miles. I can have our team look up your specific coverage if you provide your VIN or we can check when you come in.

[DE] Keep bays full—without risky phone triage

[DE] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menu, warranty language, and escalation rules.

[DE] Join the waitlist [DE] Book white-glove onboarding [DE] Request a live site teardown

[DE] ← All industries

[DE] Office 168/52 for Auto Repair & Dealership Service

[DE] Three ways the service lane leaks revenue

[DE] Advisor phone overload

[DE] Inconsistent ballparks

[DE] After-hours and tow-in panic

[DE] How Bob fits auto service

[DE] What he learns

[DE] What he answers

[DE] What he routes and escalates

[DE] Phone vs. web

[DE] Example customer questions

[DE] Internal workflow assists

[DE] Escalation examples

[DE] One platform—not a “dealer bot” SKU

[DE] Capability snapshot (auto service)

[DE] 💰 Approved price ranges

[DE] 📋 Warranty info

[DE] 🔊 Safe symptom collection

[DE] 📅 Service scheduling

[DE] See Bob in Action

[DE] 💰 Price Inquiry

[DE] 🔊 Symptom Triage

[DE] 📋 Warranty Question

[DE] 💰 See Your Potential ROI

[DE] Keep bays full—without risky phone triage