[DE] A smarter front office for DTC and brick-and-mortar: Bob learns your approved product facts, fit notes, and policies—then answers shoppers on [DE] your website today [DE] (voice: beta; business phone: on our roadmap) when your team is on the floor or when someone shops at midnight.
[DE] Shoppers compare three tabs; the store that answers fabric, fit, and ship timing first wins.
[DE] “Runs small?” needs your published fit notes—not a confident guess from whoever is on chat.
[DE] Returns, sale exclusions, and “do you have it in M?” should match Shopify (or your POS) every time.
[DE] Approved PDP copy, materials, care tags, published size charts, store hours, ship regions, gift wrap rules, and loyalty program basics you document.
[DE] “Is this waterproof?” “Exchange window?” “BOPIS hours?”—only from sources you allow. He can suggest SKUs you’ve tagged as bestsellers or gifts when that’s in your playbook.
[DE] Alterations, wholesale, influencer seeding, damaged-in-shipment disputes, and anything requiring a human stylist judgment.
[DE] Web chat [DE] on your site: live on Starter and up. [DE] Voice [DE] on your site: beta. [DE] Phone, SMS, and WhatsApp [DE] on your business lines: rolling out (phone target Q2 2026)—[DE] Professional [DE] is the tier we’re lining up for when those channels switch on. [DE] Proof Center [DE] tracks what’s proven vs. in progress.
[DE] Materials, care, features from approved PDPs.
[DE] Charts and published fit guidance—no invented measurements.
[DE] Explains published policies; captures return intents for your team.
[DE] Lookup requests logged for fulfillment or CX.
[DE] Bob could help recover:
[DE] $1,843/month ([DE] $22,100/year)[DE] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your approved catalog, fit notes, and policies.