[DE] Office 168/52 for Tours & Activities

[DE] A smarter front office for operators who live on web bookings: Bob learns your tours, policies, and FAQs—then answers travelers on [DE] your website today [DE] (voice: beta; business phone: on our roadmap) while you’re on the water, on the trail, or in the rush.

[DE] 🌍 24/7 Coverage [DE] 📅 Booking Capture [DE] 📋 Policy Answers

[DE] Three pains when every traveler shops your site at midnight

[DE] 🌍

[DE] Timezone & off-hours browsing

[DE] They plan while you’re off the clock. Slow replies mean they book the competitor with the faster reply.

[DE] 📋

[DE] Policy-heavy questions

[DE] Cancellations, weather, age limits, what to bring, accessibility—answered wrong once, and trust erodes.

[DE] 📅

[DE] Qualification before you confirm

[DE] Group size, minors, fitness level, language—your team needs clean handoffs, not messy DMs.

[DE] How Bob fits tours & activities

[DE] What he learns

[DE] Tour descriptions, itineraries, inclusions/exclusions, age and weight limits, meeting points, seasonal schedules, and published policies—only sources you approve.

[DE] What he answers

[DE] Availability framing (per your rules), pricing tiers you publish, weather and cancellation language, what to wear/bring, and safety FAQs—without improvising liability-sensitive promises.

[DE] What he routes and escalates

[DE] Private charters, custom groups, accessibility needs beyond your docs, and disputes—straight to your team with context.

[DE] Phone vs. web

[DE] Web chat [DE] on your site: live on Starter and up. [DE] Voice [DE] on your site: beta. [DE] Phone, SMS, and WhatsApp [DE] on your business lines: rolling out (phone target Q2 2026)—[DE] Professional [DE] is the tier we’re lining up for when those channels switch on. [DE] Proof Center [DE] tracks what’s proven vs. in progress.

[DE] Example traveler questions (8)

[DE] Multilingual front-office help follows the same guardrails when you provide translated approved content.

[DE] “Do you have space on the 10am Saturday tour?”
[DE] “What’s your cancellation policy if it rains?”
[DE] “Is this OK for a 6-year-old?”
[DE] “What should we bring / wear?”
[DE] “Is lunch included?”
[DE] “Do you pick up from our hotel?”
[DE] “We’re a group of 12—do you offer a discount?” [DE] (only if published)
[DE] “Is the trail wheelchair-friendly?” [DE] (exactly as your accessibility copy states)

[DE] Internal workflow assists (3)

[DE] Qualified lead recap: party size, date preferences, language, special needs, and contact—ready for your reservations inbox.
[DE] Tags “high intent” threads where the guest asked pricing + date in the same session.
[DE] Surfaces content gaps (“asked about drones on tour”—not in your FAQ) so you can publish once, answer forever.

[DE] Escalation examples (2)

[DE] Angry guest mid-dispute: [DE] Bob stays calm, cites only refund/reschedule policy you published, and hands off to a manager number.
[DE] Custom corporate outing: [DE] Bob refuses to price bespoke packages, logs requirements, and pings your sales line.

[DE] Why this isn’t a throwaway “tour chatbot”

[DE] Learns your real itineraries and policies[DE] , not generic travel fluff.
[DE] Governed answers [DE] with safe refusal when the site doesn’t say.
[DE] One platform[DE] —tours is how Bob is tuned, not a separate SKU.
[DE] Same Bob across channels [DE] as we turn them on—web chat today, voice beta, phone on the roadmap. See [DE] Proof Center.
[DE] Analytics [DE] on which tours and objections show up most—so marketing and ops fix the site once.

[DE] Capability snapshot (tours & activities)

[DE] 📋 Tour Details

[DE] Shares what to expect, what's included, duration, and requirements from your content.

[DE] In Progress

[DE] 📅 Booking Capture

[DE] Collects preferred dates, group size, and contact info for your team to confirm.

[DE] In Progress

[DE] 💰 Pricing Info

[DE] Shares your published rates, group discounts, and package options.

[DE] In Progress

[DE] 🌧️ Policy Answers

[DE] Cancellation, weather, refund, and safety policies — exactly as documented.

[DE] In Progress

[DE] See Bob in Action

[DE] 📅 Booking Inquiry

[DE] Do you have availability for the sunset tour on March 15?

[DE] Our sunset tour is popular that time of year! Let me capture your details and our team will confirm availability within a few hours. How many people in your group?

[DE] 4 adults

[DE] Great — 4 adults for March 15 sunset tour. What's the best email to send confirmation to?

[DE] ❓ Tour Details

[DE] What should I bring on the kayak tour?

[DE] For our kayak tour, we recommend: sunscreen, water shoes or sandals with straps, a change of clothes, and a waterproof bag for valuables. We provide life jackets, paddles, and a dry bag for phones. Anything else you'd like to know?

[DE] 🌧️ Weather Policy

[DE] What happens if it rains on our tour day?

[DE] If weather prevents us from running the tour safely, we'll contact you to reschedule at no extra charge or provide a full refund. Light rain usually doesn't cancel outdoor tours — we provide ponchos! Any questions about a specific booking?

[DE] Answer the trip-planning inbox while you’re on the tour

[DE] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll show how Bob would read your current site and policies.

[DE] Join the waitlist [DE] Book white-glove onboarding [DE] Request a live site teardown

[DE] ← All industries

[DE] Office 168/52 for Tours & Activities

[DE] Three pains when every traveler shops your site at midnight

[DE] Timezone & off-hours browsing

[DE] Policy-heavy questions

[DE] Qualification before you confirm

[DE] How Bob fits tours & activities

[DE] What he learns

[DE] What he answers

[DE] What he routes and escalates

[DE] Phone vs. web

[DE] Example traveler questions (8)

[DE] Internal workflow assists (3)

[DE] Escalation examples (2)

[DE] Why this isn’t a throwaway “tour chatbot”

[DE] Capability snapshot (tours & activities)

[DE] 📋 Tour Details

[DE] 📅 Booking Capture

[DE] 💰 Pricing Info

[DE] 🌧️ Policy Answers

[DE] See Bob in Action

[DE] 📅 Booking Inquiry

[DE] ❓ Tour Details

[DE] 🌧️ Weather Policy

[DE] 💰 See Your Potential ROI

[DE] Answer the trip-planning inbox while you’re on the tour