Can Bob answer pet policy questions?

Yes. Bob shares your exact pet policy from approved materials — breeds allowed, deposits, weight limits — without making up details or adding unauthorized exceptions.

[ES] Office 168/52 for Property Management

[ES] A smarter front office for leasing, residents, and maintenance intake: Bob learns [ES] your [ES] approved policies, meets people on [ES] your website today [ES] (voice: beta; business phone: on our roadmap), and keeps a trace you can stand behind—without improvising fair-housing-sensitive language.

[ES] 📋 Approved Language Only [ES] 🔒 Audit Trail [ES] ⚖️ Compliance-Friendly

[ES] Three pains at the leasing and resident desk

[ES] ⚖️

[ES] Policy drift & fair housing exposure

[ES] Pet rules, fees, and screening get paraphrased wrong. One improvised answer can become everyone’s “new policy.”

[ES] 🔧

[ES] Maintenance triage overload

[ES] Leaks and heat outages mix with drippy faucets. The inbox explodes; urgency is guessed, not governed.

[ES] 🌙

[ES] After-hours leasing & resident overflow

[ES] Prospects tour listings at 10pm. Residents call when the office is closed. Slow response means lost leases and churn.

[ES] How Bob fits property management

[ES] What he learns

[ES] Your listings microcopy, resident handbook excerpts, fee schedules, pet and screening policies, maintenance categories, and portal instructions—only what legal and ops approve.

[ES] What he answers

[ES] Leasing FAQs, move-in costs, “what’s included,” office hours, payment methods, and routine resident questions—verbatim to your docs where that matters.

[ES] What he routes and escalates

[ES] Work orders with urgency tags; prospects who need a human tour; any question outside approved material to staff—no invented exceptions.

[ES] Phone vs. web

[ES] Web chat [ES] on your site: live on Starter and up. [ES] Voice [ES] on your site: beta. [ES] Phone, SMS, and WhatsApp [ES] on your business lines: rolling out (phone target Q2 2026)—[ES] Professional [ES] is the tier we’re lining up for when those channels switch on. [ES] Proof Center [ES] tracks what’s proven vs. in progress.

[ES] Works with AppFolio-style workflows (companion)

[ES] Example prospect & resident questions

[ES] Bob stays inside your approved language—especially on sensitive topics.

[ES] “Do you allow pets? What’s the deposit and monthly pet rent?”
[ES] “What income and credit do you require?”
[ES] “What’s the application fee and what’s due at move-in?”
[ES] “How do I pay rent online?” / “When is rent considered late?”
[ES] “Who do I call for a work order?”
[ES] “Is parking included?” / “Guest policy?”
[ES] “Can I tour this weekend?” [ES] (scheduling per your rules)
[ES] “I’m locked out” / “No heat” [ES] (triage + route per your matrix)

[ES] Internal workflow assists

[ES] Structured prospect recap (budget, move date, pets, parking needs) before your agent calls back.
[ES] Maintenance tickets with unit, category, severity, and tenant contact—ready for AppFolio or your ops inbox.
[ES] Flags “policy gap” threads where prospects asked for something not in your corpus so you can update legal-approved copy.

[ES] Escalation examples

[ES] Active water leak / no heat in winter: [ES] Bob follows your emergency script, captures unit and access details, notifies on-call immediately.
[ES] Fair-housing-sensitive paraphrase: [ES] Bob refuses to interpret law or compare applicants; offers only your approved wording or a human handoff.

[ES] Same platform—not a “property bot” SKU

[ES] Learns your actual policies[ES] , not a template community.
[ES] Governed, auditable answers [ES] for operators who answer to owners and counsel.
[ES] One Bob [ES] across your brands; property is the playbook.
[ES] Same Bob across channels [ES] as we turn them on—web chat today, voice beta, phone and texting on the roadmap—so after-hours coverage matches daytime guardrails. See [ES] Proof Center.
[ES] Analytics [ES] on themes (pets, parking, maintenance) to fix root cause in content.

[ES] Capability snapshot (property management)

[ES] 📋 Policy-Perfect Answers

[ES] Shares your exact policies — pet rules, deposits, screening — with no improvisation.

[ES] In Progress

[ES] 🏠 Pre-Screening Prospects

[ES] Asks qualifying questions and captures prospect info before they tour.

[ES] In Progress

[ES] 🔧 Maintenance Intake

[ES] Collects maintenance requests with urgency triage based on your criteria.

[ES] In Progress

[ES] 💳 Rent & Payment Info

[ES] Shares payment instructions, portal links, and due dates from approved content.

[ES] In Progress

[ES] 📋 Exportable Audit Logs

[ES] Every conversation logged, searchable, and exportable for compliance.

[ES] In Progress

[ES] See Bob in Action

[ES] 🐕 Pet Policy Question

[ES] Do you allow dogs? I have a German Shepherd.

[ES] Yes, we are pet-friendly! We allow most breeds with a $300 refundable pet deposit and $25/month pet rent. German Shepherds are welcome. Would you like to schedule a tour?

[ES] 📝 Screening Requirements

[ES] What do I need to qualify for an apartment?

[ES] Our requirements include: income of 3x monthly rent, credit score of 600+, no evictions in the past 5 years, and a completed background check. The application fee is $50 per adult applicant.

[ES] 🔧 Maintenance Request

[ES] My bathroom faucet is leaking

[ES] I'm sorry about the leak. Is it a drip or a significant flow of water? Also, which unit are you in?

[ES] Unit 204, it's just a drip

[ES] Got it — I've logged a maintenance request for Unit 204, bathroom faucet drip. This is a routine request and will be addressed within 24-48 hours. You'll receive a text when maintenance is on the way.

[ES] Frequently Asked Questions

[ES] Yes. Bob shares your exact pet policy from approved materials — breeds allowed, deposits, weight limits, pet rent — without making up details or adding unauthorized exceptions.

[ES] Bob responds only from your approved content, so your fair housing-compliant language is what prospects hear. Bob won't improvise answers that could create liability, and all conversations are logged for audit purposes.

[ES] Bob triages maintenance requests based on your criteria (e.g., water leaks, no heat, security issues). True emergencies are routed to your on-call team immediately; routine requests are logged for next-day follow-up.

[ES] Deep integrations are on our roadmap. Today Bob captures prospect and maintenance details in structured handoffs your team can paste into AppFolio, Buildium, or your stack. See [ES] AppFolio-style companion workflows [ES] and [ES] join the waitlist [ES] for integration news.

[ES] Put a governed front office on your portfolio

[ES] Join the waitlist, book a white-glove onboarding slot, or request a live site teardown—we’ll map what Bob can safely answer from your current materials.

[ES] Join the waitlist [ES] Book white-glove onboarding [ES] Request a live site teardown

[ES] ← All industries

[ES] Office 168/52 for Property Management

[ES] Three pains at the leasing and resident desk

[ES] Policy drift & fair housing exposure

[ES] Maintenance triage overload

[ES] After-hours leasing & resident overflow

[ES] How Bob fits property management

[ES] What he learns

[ES] What he answers

[ES] What he routes and escalates

[ES] Phone vs. web

[ES] Example prospect & resident questions

[ES] Internal workflow assists

[ES] Escalation examples

[ES] Same platform—not a “property bot” SKU

[ES] Capability snapshot (property management)

[ES] 📋 Policy-Perfect Answers

[ES] 🏠 Pre-Screening Prospects

[ES] 🔧 Maintenance Intake

[ES] 💳 Rent & Payment Info

[ES] 📋 Exportable Audit Logs

[ES] See Bob in Action

[ES] 🐕 Pet Policy Question

[ES] 📝 Screening Requirements

[ES] 🔧 Maintenance Request

[ES] 💰 See Your Potential ROI

[ES] Frequently Asked Questions

[ES] Put a governed front office on your portfolio