[ES] A smarter front office for DTC and brick-and-mortar: Bob learns your approved product facts, fit notes, and policies—then answers shoppers on [ES] your website today [ES] (voice: beta; business phone: on our roadmap) when your team is on the floor or when someone shops at midnight.
[ES] Shoppers compare three tabs; the store that answers fabric, fit, and ship timing first wins.
[ES] “Runs small?” needs your published fit notes—not a confident guess from whoever is on chat.
[ES] Returns, sale exclusions, and “do you have it in M?” should match Shopify (or your POS) every time.
[ES] Approved PDP copy, materials, care tags, published size charts, store hours, ship regions, gift wrap rules, and loyalty program basics you document.
[ES] “Is this waterproof?” “Exchange window?” “BOPIS hours?”—only from sources you allow. He can suggest SKUs you’ve tagged as bestsellers or gifts when that’s in your playbook.
[ES] Alterations, wholesale, influencer seeding, damaged-in-shipment disputes, and anything requiring a human stylist judgment.
[ES] Web chat [ES] on your site: live on Starter and up. [ES] Voice [ES] on your site: beta. [ES] Phone, SMS, and WhatsApp [ES] on your business lines: rolling out (phone target Q2 2026)—[ES] Professional [ES] is the tier we’re lining up for when those channels switch on. [ES] Proof Center [ES] tracks what’s proven vs. in progress.
[ES] Materials, care, features from approved PDPs.
[ES] Charts and published fit guidance—no invented measurements.
[ES] Explains published policies; captures return intents for your team.
[ES] Lookup requests logged for fulfillment or CX.
[ES] Bob could help recover:
[ES] $1,843/month ([ES] $22,100/year)[ES] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your approved catalog, fit notes, and policies.