[ES] Office 168/52 for Tours & Activities

[ES] A smarter front office for operators who live on web bookings: Bob learns your tours, policies, and FAQs—then answers travelers on [ES] your website today [ES] (voice: beta; business phone: on our roadmap) while you’re on the water, on the trail, or in the rush.

[ES] 🌍 24/7 Coverage [ES] 📅 Booking Capture [ES] 📋 Policy Answers

[ES] Three pains when every traveler shops your site at midnight

[ES] 🌍

[ES] Timezone & off-hours browsing

[ES] They plan while you’re off the clock. Slow replies mean they book the competitor with the faster reply.

[ES] 📋

[ES] Policy-heavy questions

[ES] Cancellations, weather, age limits, what to bring, accessibility—answered wrong once, and trust erodes.

[ES] 📅

[ES] Qualification before you confirm

[ES] Group size, minors, fitness level, language—your team needs clean handoffs, not messy DMs.

[ES] How Bob fits tours & activities

[ES] What he learns

[ES] Tour descriptions, itineraries, inclusions/exclusions, age and weight limits, meeting points, seasonal schedules, and published policies—only sources you approve.

[ES] What he answers

[ES] Availability framing (per your rules), pricing tiers you publish, weather and cancellation language, what to wear/bring, and safety FAQs—without improvising liability-sensitive promises.

[ES] What he routes and escalates

[ES] Private charters, custom groups, accessibility needs beyond your docs, and disputes—straight to your team with context.

[ES] Phone vs. web

[ES] Web chat [ES] on your site: live on Starter and up. [ES] Voice [ES] on your site: beta. [ES] Phone, SMS, and WhatsApp [ES] on your business lines: rolling out (phone target Q2 2026)—[ES] Professional [ES] is the tier we’re lining up for when those channels switch on. [ES] Proof Center [ES] tracks what’s proven vs. in progress.

[ES] Example traveler questions (8)

[ES] Multilingual front-office help follows the same guardrails when you provide translated approved content.

[ES] “Do you have space on the 10am Saturday tour?”
[ES] “What’s your cancellation policy if it rains?”
[ES] “Is this OK for a 6-year-old?”
[ES] “What should we bring / wear?”
[ES] “Is lunch included?”
[ES] “Do you pick up from our hotel?”
[ES] “We’re a group of 12—do you offer a discount?” [ES] (only if published)
[ES] “Is the trail wheelchair-friendly?” [ES] (exactly as your accessibility copy states)

[ES] Internal workflow assists (3)

[ES] Qualified lead recap: party size, date preferences, language, special needs, and contact—ready for your reservations inbox.
[ES] Tags “high intent” threads where the guest asked pricing + date in the same session.
[ES] Surfaces content gaps (“asked about drones on tour”—not in your FAQ) so you can publish once, answer forever.

[ES] Escalation examples (2)

[ES] Angry guest mid-dispute: [ES] Bob stays calm, cites only refund/reschedule policy you published, and hands off to a manager number.
[ES] Custom corporate outing: [ES] Bob refuses to price bespoke packages, logs requirements, and pings your sales line.

[ES] Why this isn’t a throwaway “tour chatbot”

[ES] Learns your real itineraries and policies[ES] , not generic travel fluff.
[ES] Governed answers [ES] with safe refusal when the site doesn’t say.
[ES] One platform[ES] —tours is how Bob is tuned, not a separate SKU.
[ES] Same Bob across channels [ES] as we turn them on—web chat today, voice beta, phone on the roadmap. See [ES] Proof Center.
[ES] Analytics [ES] on which tours and objections show up most—so marketing and ops fix the site once.

[ES] Capability snapshot (tours & activities)

[ES] 📋 Tour Details

[ES] Shares what to expect, what's included, duration, and requirements from your content.

[ES] In Progress

[ES] 📅 Booking Capture

[ES] Collects preferred dates, group size, and contact info for your team to confirm.

[ES] In Progress

[ES] 💰 Pricing Info

[ES] Shares your published rates, group discounts, and package options.

[ES] In Progress

[ES] 🌧️ Policy Answers

[ES] Cancellation, weather, refund, and safety policies — exactly as documented.

[ES] In Progress

[ES] See Bob in Action

[ES] 📅 Booking Inquiry

[ES] Do you have availability for the sunset tour on March 15?

[ES] Our sunset tour is popular that time of year! Let me capture your details and our team will confirm availability within a few hours. How many people in your group?

[ES] 4 adults

[ES] Great — 4 adults for March 15 sunset tour. What's the best email to send confirmation to?

[ES] ❓ Tour Details

[ES] What should I bring on the kayak tour?

[ES] For our kayak tour, we recommend: sunscreen, water shoes or sandals with straps, a change of clothes, and a waterproof bag for valuables. We provide life jackets, paddles, and a dry bag for phones. Anything else you'd like to know?

[ES] 🌧️ Weather Policy

[ES] What happens if it rains on our tour day?

[ES] If weather prevents us from running the tour safely, we'll contact you to reschedule at no extra charge or provide a full refund. Light rain usually doesn't cancel outdoor tours — we provide ponchos! Any questions about a specific booking?

[ES] Answer the trip-planning inbox while you’re on the tour

[ES] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll show how Bob would read your current site and policies.

[ES] Join the waitlist [ES] Book white-glove onboarding [ES] Request a live site teardown

[ES] ← All industries

[ES] Office 168/52 for Tours & Activities

[ES] Three pains when every traveler shops your site at midnight

[ES] Timezone & off-hours browsing

[ES] Policy-heavy questions

[ES] Qualification before you confirm

[ES] How Bob fits tours & activities

[ES] What he learns

[ES] What he answers

[ES] What he routes and escalates

[ES] Phone vs. web

[ES] Example traveler questions (8)

[ES] Internal workflow assists (3)

[ES] Escalation examples (2)

[ES] Why this isn’t a throwaway “tour chatbot”

[ES] Capability snapshot (tours & activities)

[ES] 📋 Tour Details

[ES] 📅 Booking Capture

[ES] 💰 Pricing Info

[ES] 🌧️ Policy Answers

[ES] See Bob in Action

[ES] 📅 Booking Inquiry

[ES] ❓ Tour Details

[ES] 🌧️ Weather Policy

[ES] 💰 See Your Potential ROI

[ES] Answer the trip-planning inbox while you’re on the tour