[FR] Office 168/52 for Auto Repair & Dealership Service

[FR] A smarter front office for service drives: Bob learns your approved service menu, warranty language, and policies—then handles quotes-in-range, booking intent, and safe symptom collection on [FR] your website today [FR] (voice: beta; business phone: on our roadmap)—never a diagnosis.

[FR] 🔧 Safe Symptom Triage [FR] 📋 Warranty Answers [FR] 📅 Service Scheduling

[FR] Three ways the service lane leaks revenue

[FR] 📞

[FR] Advisor phone overload

[FR] “How much?” and “When can you fit me?” keep advisors off the drive while customers wait.

[FR] 💰

[FR] Inconsistent ballparks

[FR] Approved ranges exist in the book, but callers hear whatever whoever picked up remembers.

[FR] 🌙

[FR] After-hours and tow-in panic

[FR] Night and weekend searches go to whoever answers—if nobody does, the RO goes elsewhere.

[FR] How Bob fits auto service

[FR] What he learns

[FR] Published menus, labor descriptions, warranty summaries, recall pointers you approve, hours, loaner policy, and “what we need before we quote” rules.

[FR] What he answers

[FR] Approved price bands, maintenance intervals, what’s included in a service package, and general warranty education—verbatim to your docs.

[FR] What he routes and escalates

[FR] VIN-specific coverage, internal diagnostics, “is it safe to drive?” judgment calls, and complex multi-system work—always to your team with notes.

[FR] Phone vs. web

[FR] Web chat [FR] on your site: live on Starter and up. [FR] Voice [FR] on your site: beta. [FR] Phone, SMS, and WhatsApp [FR] on your business lines: rolling out (phone target Q2 2026)—[FR] Professional [FR] is the tier we’re lining up for when those channels switch on. [FR] Proof Center [FR] tracks what’s proven vs. in progress.

[FR] Example customer questions

[FR] “How much for an oil change / brakes / alignment?” [FR] (published ranges only)
[FR] “Do you work on [make/model]?”
[FR] “Do you have a shuttle or loaner?”
[FR] “What’s covered under my factory warranty?” [FR] (general policy; VIN to advisor)
[FR] “I hear a grinding noise when I brake—should I come in?” [FR] (intake + book inspection, no diagnosis)
[FR] “Can I get in this week for a state inspection?”
[FR] “Do you sell tires?” / “Do you align EVs?” [FR] (if on your site)
[FR] “What’s your warranty on parts and labor?”

[FR] Internal workflow assists

[FR] Vehicle + symptom + mileage + urgency recap for the service advisor screen.
[FR] Tags “warranty likely” threads when customer language matches your escalation keywords.
[FR] Surfaces FAQ gaps (“asked about diesel delete”—not in corpus) for marketing to publish once.

[FR] Escalation examples

[FR] Customer reports loss of brakes or steering: [FR] Bob follows your emergency script and routes immediately—no troubleshooting steps beyond what you published.
[FR] “Is my extended warranty going to pay for this?”: [FR] Bob declines to adjudicate; captures contract details and assigns to warranty admin.

[FR] One platform—not a “dealer bot” SKU

[FR] Learns your real menu and policies[FR] , not generic car talk.
[FR] Governed answers [FR] with refusal when it’s a bay or VIN question.
[FR] Same Bob [FR] stack as other industries—auto is the playbook.
[FR] Same Bob across channels [FR] as we turn them on—web chat today, voice beta, phone on the roadmap. See [FR] Proof Center.
[FR] Analytics [FR] on which services get asked about most—fix the site, shorten calls.

[FR] Capability snapshot (auto service)

[FR] 💰 Approved price ranges

[FR] Published bands for common jobs—no invented quotes.

[FR] In Progress

[FR] 📋 Warranty info

[FR] General coverage education; VIN specifics to humans.

[FR] In Progress

[FR] 🔊 Safe symptom collection

[FR] Clarifying questions and logging—never diagnosis.

[FR] In Progress

[FR] 📅 Service scheduling

[FR] Captures vehicle + request for your scheduler.

[FR] In Progress

[FR] See Bob in Action

[FR] 💰 Price Inquiry

[FR] How much for an oil change?

[FR] Our conventional oil change runs $39-49, synthetic is $69-89 depending on your vehicle. Would you like to schedule one?

[FR] 🔊 Symptom Triage

[FR] My car is making a grinding noise when I brake

[FR] Thanks for describing that. Grinding during braking typically needs inspection. Is the noise constant or only when stopping? Also, what year/make/model is your vehicle?

[FR] 2019 Honda Accord, only when stopping

[FR] Got it — I've noted the symptoms. This should be looked at soon to be safe. Would you like to schedule a brake inspection? We can usually get you in within 1-2 days.

[FR] 📋 Warranty Question

[FR] Is my transmission covered under warranty?

[FR] Transmission coverage depends on your specific warranty and mileage. Our factory powertrain warranty covers 5 years/60,000 miles. I can have our team look up your specific coverage if you provide your VIN or we can check when you come in.

[FR] Keep bays full—without risky phone triage

[FR] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menu, warranty language, and escalation rules.

[FR] Join the waitlist [FR] Book white-glove onboarding [FR] Request a live site teardown

[FR] ← All industries

[FR] Office 168/52 for Auto Repair & Dealership Service

[FR] Three ways the service lane leaks revenue

[FR] Advisor phone overload

[FR] Inconsistent ballparks

[FR] After-hours and tow-in panic

[FR] How Bob fits auto service

[FR] What he learns

[FR] What he answers

[FR] What he routes and escalates

[FR] Phone vs. web

[FR] Example customer questions

[FR] Internal workflow assists

[FR] Escalation examples

[FR] One platform—not a “dealer bot” SKU

[FR] Capability snapshot (auto service)

[FR] 💰 Approved price ranges

[FR] 📋 Warranty info

[FR] 🔊 Safe symptom collection

[FR] 📅 Service scheduling

[FR] See Bob in Action

[FR] 💰 Price Inquiry

[FR] 🔊 Symptom Triage

[FR] 📋 Warranty Question

[FR] 💰 See Your Potential ROI

[FR] Keep bays full—without risky phone triage