[IT] Office 168/52 for Auto Repair & Dealership Service

[IT] A smarter front office for service drives: Bob learns your approved service menu, warranty language, and policies—then handles quotes-in-range, booking intent, and safe symptom collection on [IT] your website today [IT] (voice: beta; business phone: on our roadmap)—never a diagnosis.

[IT] 🔧 Safe Symptom Triage [IT] 📋 Warranty Answers [IT] 📅 Service Scheduling

[IT] Three ways the service lane leaks revenue

[IT] 📞

[IT] Advisor phone overload

[IT] “How much?” and “When can you fit me?” keep advisors off the drive while customers wait.

[IT] 💰

[IT] Inconsistent ballparks

[IT] Approved ranges exist in the book, but callers hear whatever whoever picked up remembers.

[IT] 🌙

[IT] After-hours and tow-in panic

[IT] Night and weekend searches go to whoever answers—if nobody does, the RO goes elsewhere.

[IT] How Bob fits auto service

[IT] What he learns

[IT] Published menus, labor descriptions, warranty summaries, recall pointers you approve, hours, loaner policy, and “what we need before we quote” rules.

[IT] What he answers

[IT] Approved price bands, maintenance intervals, what’s included in a service package, and general warranty education—verbatim to your docs.

[IT] What he routes and escalates

[IT] VIN-specific coverage, internal diagnostics, “is it safe to drive?” judgment calls, and complex multi-system work—always to your team with notes.

[IT] Phone vs. web

[IT] Web chat [IT] on your site: live on Starter and up. [IT] Voice [IT] on your site: beta. [IT] Phone, SMS, and WhatsApp [IT] on your business lines: rolling out (phone target Q2 2026)—[IT] Professional [IT] is the tier we’re lining up for when those channels switch on. [IT] Proof Center [IT] tracks what’s proven vs. in progress.

[IT] Example customer questions

[IT] “How much for an oil change / brakes / alignment?” [IT] (published ranges only)
[IT] “Do you work on [make/model]?”
[IT] “Do you have a shuttle or loaner?”
[IT] “What’s covered under my factory warranty?” [IT] (general policy; VIN to advisor)
[IT] “I hear a grinding noise when I brake—should I come in?” [IT] (intake + book inspection, no diagnosis)
[IT] “Can I get in this week for a state inspection?”
[IT] “Do you sell tires?” / “Do you align EVs?” [IT] (if on your site)
[IT] “What’s your warranty on parts and labor?”

[IT] Internal workflow assists

[IT] Vehicle + symptom + mileage + urgency recap for the service advisor screen.
[IT] Tags “warranty likely” threads when customer language matches your escalation keywords.
[IT] Surfaces FAQ gaps (“asked about diesel delete”—not in corpus) for marketing to publish once.

[IT] Escalation examples

[IT] Customer reports loss of brakes or steering: [IT] Bob follows your emergency script and routes immediately—no troubleshooting steps beyond what you published.
[IT] “Is my extended warranty going to pay for this?”: [IT] Bob declines to adjudicate; captures contract details and assigns to warranty admin.

[IT] One platform—not a “dealer bot” SKU

[IT] Learns your real menu and policies[IT] , not generic car talk.
[IT] Governed answers [IT] with refusal when it’s a bay or VIN question.
[IT] Same Bob [IT] stack as other industries—auto is the playbook.
[IT] Same Bob across channels [IT] as we turn them on—web chat today, voice beta, phone on the roadmap. See [IT] Proof Center.
[IT] Analytics [IT] on which services get asked about most—fix the site, shorten calls.

[IT] Capability snapshot (auto service)

[IT] 💰 Approved price ranges

[IT] Published bands for common jobs—no invented quotes.

[IT] In Progress

[IT] 📋 Warranty info

[IT] General coverage education; VIN specifics to humans.

[IT] In Progress

[IT] 🔊 Safe symptom collection

[IT] Clarifying questions and logging—never diagnosis.

[IT] In Progress

[IT] 📅 Service scheduling

[IT] Captures vehicle + request for your scheduler.

[IT] In Progress

[IT] See Bob in Action

[IT] 💰 Price Inquiry

[IT] How much for an oil change?

[IT] Our conventional oil change runs $39-49, synthetic is $69-89 depending on your vehicle. Would you like to schedule one?

[IT] 🔊 Symptom Triage

[IT] My car is making a grinding noise when I brake

[IT] Thanks for describing that. Grinding during braking typically needs inspection. Is the noise constant or only when stopping? Also, what year/make/model is your vehicle?

[IT] 2019 Honda Accord, only when stopping

[IT] Got it — I've noted the symptoms. This should be looked at soon to be safe. Would you like to schedule a brake inspection? We can usually get you in within 1-2 days.

[IT] 📋 Warranty Question

[IT] Is my transmission covered under warranty?

[IT] Transmission coverage depends on your specific warranty and mileage. Our factory powertrain warranty covers 5 years/60,000 miles. I can have our team look up your specific coverage if you provide your VIN or we can check when you come in.

[IT] Keep bays full—without risky phone triage

[IT] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menu, warranty language, and escalation rules.

[IT] Join the waitlist [IT] Book white-glove onboarding [IT] Request a live site teardown

[IT] ← All industries

[IT] Office 168/52 for Auto Repair & Dealership Service

[IT] Three ways the service lane leaks revenue

[IT] Advisor phone overload

[IT] Inconsistent ballparks

[IT] After-hours and tow-in panic

[IT] How Bob fits auto service

[IT] What he learns

[IT] What he answers

[IT] What he routes and escalates

[IT] Phone vs. web

[IT] Example customer questions

[IT] Internal workflow assists

[IT] Escalation examples

[IT] One platform—not a “dealer bot” SKU

[IT] Capability snapshot (auto service)

[IT] 💰 Approved price ranges

[IT] 📋 Warranty info

[IT] 🔊 Safe symptom collection

[IT] 📅 Service scheduling

[IT] See Bob in Action

[IT] 💰 Price Inquiry

[IT] 🔊 Symptom Triage

[IT] 📋 Warranty Question

[IT] 💰 See Your Potential ROI

[IT] Keep bays full—without risky phone triage