[IT] A smarter front office for DTC and brick-and-mortar: Bob learns your approved product facts, fit notes, and policies—then answers shoppers on [IT] your website today [IT] (voice: beta; business phone: on our roadmap) when your team is on the floor or when someone shops at midnight.
[IT] Shoppers compare three tabs; the store that answers fabric, fit, and ship timing first wins.
[IT] “Runs small?” needs your published fit notes—not a confident guess from whoever is on chat.
[IT] Returns, sale exclusions, and “do you have it in M?” should match Shopify (or your POS) every time.
[IT] Approved PDP copy, materials, care tags, published size charts, store hours, ship regions, gift wrap rules, and loyalty program basics you document.
[IT] “Is this waterproof?” “Exchange window?” “BOPIS hours?”—only from sources you allow. He can suggest SKUs you’ve tagged as bestsellers or gifts when that’s in your playbook.
[IT] Alterations, wholesale, influencer seeding, damaged-in-shipment disputes, and anything requiring a human stylist judgment.
[IT] Web chat [IT] on your site: live on Starter and up. [IT] Voice [IT] on your site: beta. [IT] Phone, SMS, and WhatsApp [IT] on your business lines: rolling out (phone target Q2 2026)—[IT] Professional [IT] is the tier we’re lining up for when those channels switch on. [IT] Proof Center [IT] tracks what’s proven vs. in progress.
[IT] Materials, care, features from approved PDPs.
[IT] Charts and published fit guidance—no invented measurements.
[IT] Explains published policies; captures return intents for your team.
[IT] Lookup requests logged for fulfillment or CX.
[IT] Bob could help recover:
[IT] $1,843/month ([IT] $22,100/year)[IT] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your approved catalog, fit notes, and policies.