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[IT] Office 168/52 for Tours & Activities

[IT] A smarter front office for operators who live on web bookings: Bob learns your tours, policies, and FAQs—then answers travelers on [IT] your website today [IT] (voice: beta; business phone: on our roadmap) while you’re on the water, on the trail, or in the rush.

[IT] 🌍 24/7 Coverage [IT] 📅 Booking Capture [IT] 📋 Policy Answers

[IT] Three pains when every traveler shops your site at midnight

[IT] 🌍

[IT] Timezone & off-hours browsing

[IT] They plan while you’re off the clock. Slow replies mean they book the competitor with the faster reply.

[IT] 📋

[IT] Policy-heavy questions

[IT] Cancellations, weather, age limits, what to bring, accessibility—answered wrong once, and trust erodes.

[IT] 📅

[IT] Qualification before you confirm

[IT] Group size, minors, fitness level, language—your team needs clean handoffs, not messy DMs.

[IT] How Bob fits tours & activities

[IT] What he learns

[IT] Tour descriptions, itineraries, inclusions/exclusions, age and weight limits, meeting points, seasonal schedules, and published policies—only sources you approve.

[IT] What he answers

[IT] Availability framing (per your rules), pricing tiers you publish, weather and cancellation language, what to wear/bring, and safety FAQs—without improvising liability-sensitive promises.

[IT] What he routes and escalates

[IT] Private charters, custom groups, accessibility needs beyond your docs, and disputes—straight to your team with context.

[IT] Phone vs. web

[IT] Web chat [IT] on your site: live on Starter and up. [IT] Voice [IT] on your site: beta. [IT] Phone, SMS, and WhatsApp [IT] on your business lines: rolling out (phone target Q2 2026)—[IT] Professional [IT] is the tier we’re lining up for when those channels switch on. [IT] Proof Center [IT] tracks what’s proven vs. in progress.

[IT] Example traveler questions (8)

[IT] Multilingual front-office help follows the same guardrails when you provide translated approved content.

[IT] Internal workflow assists (3)

[IT] Escalation examples (2)

[IT] Why this isn’t a throwaway “tour chatbot”

[IT] Capability snapshot (tours & activities)

[IT] 📋 Tour Details

[IT] Shares what to expect, what's included, duration, and requirements from your content.

[IT] In Progress

[IT] 📅 Booking Capture

[IT] Collects preferred dates, group size, and contact info for your team to confirm.

[IT] In Progress

[IT] 💰 Pricing Info

[IT] Shares your published rates, group discounts, and package options.

[IT] In Progress

[IT] 🌧️ Policy Answers

[IT] Cancellation, weather, refund, and safety policies — exactly as documented.

[IT] In Progress

[IT] See Bob in Action

[IT] 📅 Booking Inquiry

[IT] Do you have availability for the sunset tour on March 15?
[IT] Our sunset tour is popular that time of year! Let me capture your details and our team will confirm availability within a few hours. How many people in your group?
[IT] 4 adults
[IT] Great — 4 adults for March 15 sunset tour. What's the best email to send confirmation to?

[IT] ❓ Tour Details

[IT] What should I bring on the kayak tour?
[IT] For our kayak tour, we recommend: sunscreen, water shoes or sandals with straps, a change of clothes, and a waterproof bag for valuables. We provide life jackets, paddles, and a dry bag for phones. Anything else you'd like to know?

[IT] 🌧️ Weather Policy

[IT] What happens if it rains on our tour day?
[IT] If weather prevents us from running the tour safely, we'll contact you to reschedule at no extra charge or provide a full refund. Light rain usually doesn't cancel outdoor tours — we provide ponchos! Any questions about a specific booking?

[IT] 💰 See Your Potential ROI

[IT] Bob could help capture:

[IT] $3,898/month ([IT] $46,780/year)

[IT] Answer the trip-planning inbox while you’re on the tour

[IT] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll show how Bob would read your current site and policies.

[IT] Join the waitlist [IT] Book white-glove onboarding [IT] Request a live site teardown

[IT] ← All industries