[IT] Calendly remains the scheduling surface your customers trust. Bob answers “when can we talk?”, surfaces [IT] approved [IT] event types and availability context, captures booking intent on voice and chat, and hands your team a structured recap—including cancellations when your policies allow it.
[IT] Important: [IT] This is a [IT] companion [IT] integration story. Deep customization of Calendly flows stays in Calendly; Bob focuses on governed conversation, OAuth-backed API calls where connected, and audit-friendly logs.
[IT] Any local or multi-location business that already books via Calendly and wants the same discipline on phone and chat—especially after hours.