[IT] Bob alongside Google Business Profile

[IT] Your Google Business listing is where local customers check hours, location, and what you publish about the business. Bob uses [IT] Business Profile Business Information API [IT] data when you connect OAuth—so phone and chat answers match hours, attributes, and listing details you control.

[IT] Important: [IT] Separate Google Cloud OAuth app with business.manage [IT] scope is required. This page is not affiliated with Google; it describes how Office 168/52 can complement your listing workflows.

[IT] What Bob covers first

[IT] Location lists, core business info, hours, and attributes—grounded in API data, not guesses.
[IT] Attributes and hours: keep structured listing data aligned with what Google returns via API so Bob does not contradict your published profile.
[IT] Consistent local messaging across web chat and voice when your knowledge base and GBP stay aligned.

[IT] Where Google Business still leads

[IT] Google’s moderation, ranking, and product UI—Bob doesn’t control how listings appear in Search/Maps.
[IT] Sensitive reputation crises need a human; Bob prepares drafts and context, not final PR strategy.
[IT] See [IT] Proof Center [IT] for evidence posture on what’s live vs. planned.

[IT] Who this fits

[IT] Local service brands, retail, clinics, and multi-location operators who live on Google discovery and need governed answers on every channel.

[IT] Browse industries [IT] Join the waitlist [IT] Talk to us