[PT-BR] Office 168/52 is the platform; Bob is the governed front office. Here is how that differs from bots that freestyle from the open web.
| [PT-BR] Feature | [PT-BR] Bob (Office 168/52) | [PT-BR] Generic chatbots |
|---|---|---|
| [PT-BR] Answers from your content only | [PT-BR] ✓ Yes | [PT-BR] ✗ Makes things up |
| [PT-BR] Audit trail for every answer | [PT-BR] ✓ Full traceability | [PT-BR] ✗ No logs |
| [PT-BR] Safe refusal when unsure | [PT-BR] ✓ Escalates gracefully | [PT-BR] ✗ Hallucinates |
| [PT-BR] Permission-based actions | [PT-BR] ✓ You control what it can do | [PT-BR] ✗ Unpredictable |
| [PT-BR] Industry-specific training | [PT-BR] ✓ Service business focused | [PT-BR] ✗ Generic one-size-fits-all |
| [PT-BR] Learns without breaking | [PT-BR] ✓ Regression-tested updates | [PT-BR] ✗ Unpredictable changes |