[ES] Office 168/52 for Restaurants & Catering

[ES] A smarter front office for the floor and the inbox: Bob learns your menus, hours, deposit rules, and catering packages—then answers customers on [ES] your website today [ES] (voice: beta; business phone: on our roadmap) during the rush so catering leads and party asks don’t go cold.

[ES] 🍽️ Catering Inquiries [ES] 👥 Large Parties [ES] 📋 Menu Info

[ES] Three ways hospitality leaks revenue

[ES] 📞

[ES] Phones during service

[ES] Catering and party calls land in the same rush as walk-ins—someone loses every time.

[ES] 🍽️

[ES] Big-ticket catering latency

[ES] Corporate and wedding planners email at night; slow reply means they book the next caterer who answered.

[ES] 🥗

[ES] Allergen & policy drift

[ES] “Is it gluten-free / nut-free / halal?” needs the same careful wording every time—not whoever grabbed the phone.

[ES] How Bob fits restaurants & catering

[ES] What he learns

[ES] Hours, reservation links, menu PDFs, allergen matrices you publish, catering tiers, deposit/cancellation rules, and private-dining minimums.

[ES] What he answers

[ES] Menu facts, published price bands, dietary accommodations you document, parking, dress code, and “do you host events of X size?”

[ES] What he routes and escalates

[ES] Custom menus, contract redlines, billing disputes, and anything not in approved materials—captured and sent to your GM or events lead.

[ES] Phone vs. web

[ES] Web chat [ES] on your site: live on Starter and up. [ES] Voice [ES] on your site: beta. [ES] Phone, SMS, and WhatsApp [ES] on your business lines: rolling out (phone target Q2 2026)—[ES] Professional [ES] is the tier we’re lining up for when those channels switch on. [ES] Proof Center [ES] tracks what’s proven vs. in progress.

[ES] Example guest & planner questions

[ES] “Are you open Monday?” / “Do you take reservations for 8?”
[ES] “Do you have gluten-free / vegan / dairy-free options?” [ES] (published matrix only)
[ES] “What’s on the prix fixe for [holiday]?”
[ES] “Do you cater corporate lunch for 40?” / “What’s the minimum?”
[ES] “Private room for 20—deposit and minimum?”
[ES] “Can you accommodate nut allergy at a wedding tasting?” [ES] (escalate if not documented)
[ES] “Where do we park?” / “Gift cards?”
[ES] “Cancellation policy for my party deposit?”

[ES] Internal workflow assists

[ES] Catering recap: headcount, date, service style, budget band, dietary flags, planner contact.
[ES] Tags “high ticket” when guest count × published minimum crosses your threshold.
[ES] Surfaces FAQ gaps (“kosher catering?”) so ops updates the site once.

[ES] Escalation examples

[ES] Severe allergen cross-contamination question: [ES] Bob refuses to guarantee safety beyond published prep statements; routes to chef or manager.
[ES] Contract or invoice dispute: [ES] Bob cites only published policies and hands off to finance/GM.

[ES] Same platform—not a “restaurant bot” SKU

[ES] Learns your real menus and event rules[ES] , not generic hospitality fluff.
[ES] Governed answers [ES] with refusal when it’s off-menu or off-policy.
[ES] One Bob[ES] —hospitality is a tuned playbook.
[ES] Same Bob across channels [ES] as we turn them on—web chat today, voice beta, phone on the roadmap. See [ES] Proof Center.
[ES] Analytics [ES] on which packages get asked about—fix the PDF once.

[ES] Capability snapshot (restaurants & catering)

[ES] 🍽️ Catering lead capture

[ES] Event type, date, headcount, budget band—ready for sales.

[ES] In Progress

[ES] 📋 Menu information

[ES] Published options, allergens, and pricing bands you allow.

[ES] In Progress

[ES] 👥 Large party inquiries

[ES] Room minimums, deposits, and special requests logged.

[ES] In Progress

[ES] 🥗 Dietary accommodations

[ES] Exactly as documented—never improvised guarantees.

[ES] In Progress

[ES] See Bob in Action

[ES] 🍽️ Catering Inquiry

[ES] Do you cater corporate events?

[ES] Yes! We cater corporate events of all sizes. Our packages start at $25/person for lunch and $45/person for dinner. What's the occasion and approximate guest count?

[ES] Company holiday party, about 75 people

[ES] That sounds wonderful! For 75 guests, I'd recommend our premium package with passed apps and buffet. Let me get your contact info and our catering manager will follow up with a custom proposal. What's your event date?

[ES] 👥 Large Party

[ES] Can you accommodate a group of 15 for Saturday?

[ES] We'd love to host your group! For parties of 15+, we recommend our private dining room. There's a $500 food/beverage minimum. What time were you thinking, and would you like to do family-style or individual ordering?

[ES] 🥗 Dietary Question

[ES] Do you have gluten-free pasta options?

[ES] Yes! We offer gluten-free penne that can be substituted in any pasta dish for $3 extra. Our risotto dishes are also naturally gluten-free. Would you like to make a reservation?

[ES] 💰 See Your Potential ROI

[ES] Missed catering inquiries per month

[ES] Average catering event value ($)

[ES] Conversion rate

[ES] Bob could help capture:

[ES] $4,000/month ([ES] $48,000/year)

[ES] Never miss a catering opportunity

[ES] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menus, minimums, and allergen language.

[ES] Join the waitlist [ES] Book white-glove onboarding [ES] Request a live site teardown

[ES] ← All industries