[IT] Office 168/52 for Restaurants & Catering

[IT] A smarter front office for the floor and the inbox: Bob learns your menus, hours, deposit rules, and catering packages—then answers customers on [IT] your website today [IT] (voice: beta; business phone: on our roadmap) during the rush so catering leads and party asks don’t go cold.

[IT] 🍽️ Catering Inquiries [IT] 👥 Large Parties [IT] 📋 Menu Info

[IT] Three ways hospitality leaks revenue

[IT] 📞

[IT] Phones during service

[IT] Catering and party calls land in the same rush as walk-ins—someone loses every time.

[IT] 🍽️

[IT] Big-ticket catering latency

[IT] Corporate and wedding planners email at night; slow reply means they book the next caterer who answered.

[IT] 🥗

[IT] Allergen & policy drift

[IT] “Is it gluten-free / nut-free / halal?” needs the same careful wording every time—not whoever grabbed the phone.

[IT] How Bob fits restaurants & catering

[IT] What he learns

[IT] Hours, reservation links, menu PDFs, allergen matrices you publish, catering tiers, deposit/cancellation rules, and private-dining minimums.

[IT] What he answers

[IT] Menu facts, published price bands, dietary accommodations you document, parking, dress code, and “do you host events of X size?”

[IT] What he routes and escalates

[IT] Custom menus, contract redlines, billing disputes, and anything not in approved materials—captured and sent to your GM or events lead.

[IT] Phone vs. web

[IT] Web chat [IT] on your site: live on Starter and up. [IT] Voice [IT] on your site: beta. [IT] Phone, SMS, and WhatsApp [IT] on your business lines: rolling out (phone target Q2 2026)—[IT] Professional [IT] is the tier we’re lining up for when those channels switch on. [IT] Proof Center [IT] tracks what’s proven vs. in progress.

[IT] Example guest & planner questions

[IT] “Are you open Monday?” / “Do you take reservations for 8?”
[IT] “Do you have gluten-free / vegan / dairy-free options?” [IT] (published matrix only)
[IT] “What’s on the prix fixe for [holiday]?”
[IT] “Do you cater corporate lunch for 40?” / “What’s the minimum?”
[IT] “Private room for 20—deposit and minimum?”
[IT] “Can you accommodate nut allergy at a wedding tasting?” [IT] (escalate if not documented)
[IT] “Where do we park?” / “Gift cards?”
[IT] “Cancellation policy for my party deposit?”

[IT] Internal workflow assists

[IT] Catering recap: headcount, date, service style, budget band, dietary flags, planner contact.
[IT] Tags “high ticket” when guest count × published minimum crosses your threshold.
[IT] Surfaces FAQ gaps (“kosher catering?”) so ops updates the site once.

[IT] Escalation examples

[IT] Severe allergen cross-contamination question: [IT] Bob refuses to guarantee safety beyond published prep statements; routes to chef or manager.
[IT] Contract or invoice dispute: [IT] Bob cites only published policies and hands off to finance/GM.

[IT] Same platform—not a “restaurant bot” SKU

[IT] Learns your real menus and event rules[IT] , not generic hospitality fluff.
[IT] Governed answers [IT] with refusal when it’s off-menu or off-policy.
[IT] One Bob[IT] —hospitality is a tuned playbook.
[IT] Same Bob across channels [IT] as we turn them on—web chat today, voice beta, phone on the roadmap. See [IT] Proof Center.
[IT] Analytics [IT] on which packages get asked about—fix the PDF once.

[IT] Capability snapshot (restaurants & catering)

[IT] 🍽️ Catering lead capture

[IT] Event type, date, headcount, budget band—ready for sales.

[IT] In Progress

[IT] 📋 Menu information

[IT] Published options, allergens, and pricing bands you allow.

[IT] In Progress

[IT] 👥 Large party inquiries

[IT] Room minimums, deposits, and special requests logged.

[IT] In Progress

[IT] 🥗 Dietary accommodations

[IT] Exactly as documented—never improvised guarantees.

[IT] In Progress

[IT] See Bob in Action

[IT] 🍽️ Catering Inquiry

[IT] Do you cater corporate events?

[IT] Yes! We cater corporate events of all sizes. Our packages start at $25/person for lunch and $45/person for dinner. What's the occasion and approximate guest count?

[IT] Company holiday party, about 75 people

[IT] That sounds wonderful! For 75 guests, I'd recommend our premium package with passed apps and buffet. Let me get your contact info and our catering manager will follow up with a custom proposal. What's your event date?

[IT] 👥 Large Party

[IT] Can you accommodate a group of 15 for Saturday?

[IT] We'd love to host your group! For parties of 15+, we recommend our private dining room. There's a $500 food/beverage minimum. What time were you thinking, and would you like to do family-style or individual ordering?

[IT] 🥗 Dietary Question

[IT] Do you have gluten-free pasta options?

[IT] Yes! We offer gluten-free penne that can be substituted in any pasta dish for $3 extra. Our risotto dishes are also naturally gluten-free. Would you like to make a reservation?

[IT] 💰 See Your Potential ROI

[IT] Missed catering inquiries per month

[IT] Average catering event value ($)

[IT] Conversion rate

[IT] Bob could help capture:

[IT] $4,000/month ([IT] $48,000/year)

[IT] Never miss a catering opportunity

[IT] Join the waitlist, book white-glove onboarding, or request a live site teardown—we’ll align Bob with your published menus, minimums, and allergen language.

[IT] Join the waitlist [IT] Book white-glove onboarding [IT] Request a live site teardown

[IT] ← All industries