Website and commerce
Help BigCommerce customers find the answer and the next step
A growing catalog creates more questions: which item fits, which option is available, and what happened after checkout. Bob connects those questions to approved information and the BigCommerce tools you enable.
Bob uses the BigCommerce catalog and order to answer the shopper and prepare the service request.
Give complex catalogs a more approachable front door
Customers do not always know your product terminology. Bob can clarify what they are looking for and consult the permitted catalog context before directing them onward. For existing purchases, a separate authorized order workflow handles the team explain status and gather any follow-up request.
Workflows
Translate the shopping question
Use approved product information to explain relevant options and help the customer reach the appropriate product page.
Consult authorized order context
Retrieve supported order details for the correct customer and distinguish store status from a shipping promise.
Prepare the support handoff
Collect the item, order reference, and requested outcome so the service team can review a change or issue.
Example workflow
Example workflow
A buyer asks which configuration suits a larger installation. Bob gathers the intended use and explains the approved options. If the question needs a specialist, the handoff contains the configuration and requirements instead of a generic “Please contact sales” message.
Illustrative example, not a live execution log.
Connection and setup
Connect the BigCommerce store, select supported catalog and order access, and map the workflow to the relevant storefront or channel where applicable.
How Bob turns a conversation into a useful next step
Bob starts with the customer's request and the business information you approve. When the workflow needs a current record, Bob retrieves it from the connected service. When the next step changes a record or sends a message, Bob follows the permissions and approval steps you configure. The customer gets a useful next response, and your team gets a clear handoff when a person needs to take over.
Questions
Can Bob cover multiple storefronts?
That depends on the connected store configuration and enabled tools. The workflow must identify the correct storefront and use its applicable information.
Will Bob know every product recommendation automatically?
No. Product guidance should come from approved specifications and business rules. Questions outside those sources should go to the appropriate person.
Who decides what Bob can change or send?
You choose the records Bob reads and the actions he takes. A reply, a record update, or an outbound message follows the approval step you set for that workflow. See the pricing page for plans. This page does not list prices.
Continue this workflow with
These are related workflows, not prerequisites.
Get started with BigCommerce
Tell us how your front office handles this job today. You send the message when you are ready.